International Paper · 6 hours ago
Customer Service Manager
Cedar Rapids, IA
Full-time
Onsite
Senior Level, Lead/Staff
$70K/yr - $93K/yr
8+ years expInternational Paper is the global leader in sustainable packaging solutions, and they are seeking a Customer Service Manager. This role is responsible for providing overall direction and leadership to the customer support team, improving efficiency, profitability, and customer satisfaction through strategic initiatives.
ManufacturingMarketingPaper ManufacturingProduct DesignSales
Responsibilities
Responsible for providing overall direction and leadership to the customer support team
Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies
In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals
Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements
Provide significant process and/or product expertise, and be a subject matter expert resource for other team members
Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations
Qualification
Required
High school diploma or GED
Eight or more years of customer relations experience in the Corrugated Box Industry
Builds Effective Teams
Collaborates
Customer focus
Decision quality
Directs Work
Drives Engagement
Ensures Accountability
Manages conflict
Preferred
Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience
Experience working in a manufacturing environment
Computer data-entry experience
Benefits
Health
Welfare and retirement plans including Medical
Dental
Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k)
Company-funded retirement contributions
Paid Time Off
Education & Development (including Tuition Reimbursement)
Student Loan Repayment Assistance
Voluntary Benefits including insurance for home, auto, vision and pets
Company
International Paper
International Paper manufactures paper and paper-packaging products.
10001+ employees
H1B Sponsorship
International Paper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (11)
2023 (22)
2022 (20)
2021 (19)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael Amick
Senior Vice President, North American Paper, Pulp & Consumer Packaging
Thomas G. Kadien
Sr. Vice President
Recent News
2026-01-23
Company data provided by crunchbase