Norwegian Cruise Line Holdings Ltd. · 1 week ago
International Guest Services - German
Miami, FL
Full-time
Onsite
Entry, Mid Level
1+ years expNorwegian Cruise Line Holdings Ltd. is a company that offers cruise experiences, and they are seeking an International Guest Services representative who specializes in assisting non-English-speaking guests. The role involves receiving special requests, coordinating with group leaders, and providing translation services to ensure a first-class experience for all guests.
TourismTransportationTravel
Responsibilities
Receives and handles special requests from non-English-speaking groups and individual guests
Works in conjunction with, and assists, the Group Services Coordinator and Guest Service Manager with handling special requests such as Honeymoon set-ups, Anniversary Packages, Birthday Packages, special dietary needs, medical needs, etc. for non-English-speaking guests. Follows up to ensure departments responsible have completed the requirements
Contacts Group Leaders of non-English-speaking guests to assist the Group Services Coordinator in organizing group events
Contacts non-English-speaking guests when necessary to offer assistance in making restaurant bookings, ordering special local/dietary food, arranging special tours on board and with shore excursions
Available for daily, advertised desk hours at the Guest Services Desk to answer questions and provide assistance to non-English-speaking guests
Assists at embarkation, disembarkation and port talks, as well as being present during these times to assist non-English-speaking guests where necessary. Available at Immigration and Customs inspections, etc
Available to act as translator for non-English speaking guests needing to communicate with shipboard departments including, but not limited to, Medical, Security, Revenue outlets, Restaurant, Senior management
Coordinates announcements and the translation/printing of the Freestyle Daily, into the required languages relative to the non-English-speaking guest ratio on board each cruise
Meets and greets non-English-speaking VIP guests staying in suites as necessary and whenever possible
Handles guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guests’ satisfaction
Maintains a cash float for giving change and cashing traveler checks for guests
Available to assist Cruise Programs department in leading specific activities for non-English-speaking guests
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position
Qualification
Required
Intermediate to Advanced verbal and written level of English is required
Intermediate to Advanced verbal and written level in at least one other language such as German, Spanish, Russian, French or Italian is required
Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required
Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships
Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution
Able to work independently
Must be a quick and critical thinker, and a patient listener
Able to speak publicly to large groups if necessary
Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized
Proactive, Team Player, Problem Solver
Passionate about hospitality and customer service driven
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-14
Company data provided by crunchbase