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Etna Supply · 1 week ago

Underground Waterworks Customer Service Representative

Chesterfield, MI, US

Full-time

Onsite

Entry Level

1+ years exp

Etna Supply is an industry leader in plumbing and underground distribution. They are seeking a Customer Service Representative who will provide exceptional service, support customers, and assist with project quotes and order processing.

Customer ServiceService IndustryWholesale

Responsibilities

Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end

Meet or exceed the expectations of our customers by providing a positive customer experience

Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity

Communicate with customers, outside sales representatives, and vendors by phone and email

Support outside sales representatives by entering orders and accessing customer and product information

Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs

Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements

Turn in proper documents for submittal requests in a timely manner

Receive and process orders for product, following company SOP’s

Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required

Create job files and organize paperwork as needed

Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise

Train others regarding department material applications and limitations

Coordinate shipping of orders and materials required with various departments

Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation

Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed

Back up warehouse and counter as needed

Communicate any/all product and vendor opportunities to sales leadership for review

Keep up to date on products and product features available

Attend internal, vendor, and industry trainings and meetings as required

Qualification

Underground Waterworks knowledgeCustomer service skillsMicrosoft Office proficiencyEffective communicationProblem-solving skillsEclipse software knowledgeStress managementInterpersonal skillsNegotiation skillsOrganization skillsConflict management

Required

Working knowledge of the Underground Waterworks industry

Strong communication skills

Problem-solving mindset

Ability to manage multiple tasks and priorities and easily adapt to changing situations

Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills

Working knowledge of Microsoft Office products and Eclipse

Ability to accurately add, subtract, multiply, and divide with or without using a calculator

Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume

High School Diploma or equivalent; or one year of related experience and training; or equivalent combination of experience and education