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U-Haul · 1 week ago

U-Box One Way Coordinator (Seasonal)

Phoenix, Arizona

Full-time

Hybrid

New Grad, Entry Level

U-Haul is a well-known company specializing in moving and storage solutions, and they are seeking a U-Box One Way Coordinator. This role involves managing the process of orchestrating shipments of U-Box containers and providing excellent customer service in a fast-paced environment.

LogisticsService IndustryTransportation

Responsibilities

Utilize new and exciting programs to reach out to existing U-Haul customers with offers to participate in our Load Share program

Manage the end-to-end process of helping orchestrate shipments of our U-Box containers across the continent

Follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer

Interact with field personnel via phone, email, IM chat and SMS text messages

Communicate with customers by making outbound calls, answering all incoming calls and via SMS text messages

Manage dashboards, reports and files as needed

Work on multiple customer records simultaneously

Qualification

Customer service skillsVerbal communicationBasic computer skillsAttention to detailU.S. geography knowledgeMulti-taskingProblem-solvingFeedback incorporation