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American Express · 1 month ago

Senior Manager - US Consumer Capabilities Planning

New York, New York, United States

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

American Express is a company with a long history of innovation and commitment to its customers. The Senior Manager in US Consumer Capabilities Planning is responsible for managing technology resources to support business priorities and goals, facilitating collaboration across teams, and driving alignment on the US Consumer Capabilities Roadmap.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Support portfolio management by working with numerous stakeholders to identify priority tech demands

Manage intake method for new technology demand, both through annual & iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed

Serve as a subject matter expert on navigating the process to ensure key initiatives get prioritized for tech build and progress with all impacted teams

Create regular status reporting for Executive Leadership to reflect progress against the US Consumer Capabilities Roadmap

Facilitate roadmap deep-dive sessions as needed to support leadership decision-making

Lead efforts to improve collaboration and communication between teams, supporting the evolution of our engagement model for partnering with technology teams

Maintain relationships with counterparts across business units to increase knowledge sharing and encourage the adoption of best practices

Qualification

Technology understandingProject managementCommunication skillsCollaborationAdaptability

Required

Comfort with technology, and ability to understand business and customer needs

Working style that is resourceful and adaptable to changing needs in a fast-paced environment

Demonstrated ability to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups

Exceptional oral and written communication skills to drive process initiatives across the team

Strong project management skills and high attention to detail

Team player who is excited to solve challenging problems and do meaningful work while having fun