UPL · 1 week ago
IT Infrastructure Analyst
North Carolina, United States
Full-time
Onsite
Mid Level
3+ years expUPL is focused on becoming a premier global provider of total crop solutions. The IT Infrastructure Analyst is responsible for providing technical support and maintenance of the organization’s IT infrastructure, ensuring reliable and secure operations while managing end-user devices throughout their lifecycle.
AgricultureFarmingFertility
Responsibilities
Provide Level 1 and Level 2 support for hardware, software, and network issues
Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals
Maintain LAN/WAN connectivity, telecommunication systems, and ensure uptime for critical services
Monitor system performance and apply updates, patches, and security configurations
Regularly monitor and update the ticketing system and the project management system. Ensure
Drive and support security / GRC initiatives within the organization
Ensure hardware and software usage are up to date and as per Enterprise Architecture and IT procedures and guidelines
Oversee complete lifecycle of IT assets laptops, cellphones, tablets etc
Deployment: Imaging, configuration, and delivery to end-users
Maintenance: Regular updates, repairs, and compliance checks
Retirement: Secure data wiping, decommissioning, and disposal
Track all assets in the Asset Management tool (e.g., ServiceNow), ensuring accurate inventory and audit readiness
Coordinate with Procurement for new hardware purchases and vendor management. Create and update the tickets related to procurement to ensure all approvals and compliance
Maintain detailed records of installations, changes, and retirements in the Asset Management system
Ensure adherence to ITIL processes for incident, problem, and change management
Support compliance with security policies and data protection standards
Ensure all tickets are resolved within SLA and feedback received
Respond to service requests and incidents promptly via ticketing system
Assist with onboarding and training for new employees on IT tools and devices
Provide guidance on best practices for device usage and security
Participate and successfully complete all projects assigned locally and globally
Provide support for all meetings, town halls / fireside chats
Qualification
Required
Bachelor's degree in IT, Computer Science, or related field
3–5 years in IT support or infrastructure roles
Windows OS, Office 365, Active Directory; Networking basics (LAN/WAN, VPN); Mobile device management tools (Intune or similar); Asset Management systems (ServiceNow preferred)
Strong written and verbal communication skills
Team-oriented
Ability to explain complex technical information clearly to business stakeholders
Analytical and problem-solving skills, including the ability to present solutions/alternatives and influence the outcome of decisions
Manage change effectively
Self-starter with demonstrated initiative and hands-on
Strong drive with the ability to make things happen. Comfortable in a dynamic environment
Preferred
ITIL Foundation preferred
CompTIA A+ or similar is a plus
Company
UPL
UPL is an agro-based company offering nutrition products(fertilizers) to farmers to optimize farm productivity.
10001+ employees
H1B Sponsorship
UPL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.45B2021-12-31Post Ipo Debt· $700M
2021-03-01Post Ipo Debt· $750M
2004-01-23IPO
Leadership Team
Toshan Tamhane
Global Chief Operating Officer
Recent News
Business Standard India
2025-11-08
Canada NewsWire
2025-11-07
Company data provided by crunchbase