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CVS Health · 1 week ago

Senior Mgr, Strategy & Operations

Work At Home-Illinois

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $183K/yr

7+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Senior Manager, Strategy & Operations will drive strategic planning, operational excellence, and organizational effectiveness within the Pharmacy Services Digital & Technology unit, ensuring the CDTO’s vision translates into actionable plans and measurable outcomes.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

As a key member of the Strategy Office, execute and advance the PS DDAT org's strategic vision, ensuring alignment across all PS DDAT towers and functions

Translate strategies into actionable plans, initiatives, and metrics, and communicate that vision to the company and externally as needed

Drive operational efficiency by identifying areas for improvement, implementing leading practices, and optimizing processes to enhance workforce efficiency and effectiveness

Coordinate with strategy office on cross-functional, high-impact change initiatives, from ideation through execution for driving engagement and measurement

Support strategy office of the CDTO in preparing for leadership staff meetings, executive discussion, colleague events and external presentations, ensuring all materials reflect PS DDAT brand and reputation

Facilitate management governance, tracking status, resolving issues, and escalating concerns, as necessary

Oversee daily management operations of the CDTO office, ensuring the executive team’s focus remains on high-priority initiatives and that operational bottlenecks are proactively addressed

Provide direct support to the strategy office of the CDTO, prepare for and running of key team and cross-functional meetings such as leadership meetings, monthly business reviews, board meetings, and occasional off-sites/on-sites

Facilitate effective cadence meetings, including agenda setting, content development, and follow-up on action items

Implement tools and processes to drive adoption of technology strategies and improve organizational efficiency. Establish scalable processes, systems, and workflows to improve operational efficiency within the organization

Maintain a rolling quarterly plan for the CDTO organization, tracking progress, risks, dependencies and escalating concerns, as necessary. Monitor and report on the progress of strategic initiatives, holding teams accountable for results

Serve as a liaison between the CDTO office and the leadership team, fostering effective communication and alignment of goals and initiatives

Work closely with the entire leadership team to ensure alignment and drive key initiatives and to advance PS DDAT goals

Serve as a central point of coordination between the CDTO office and other DDAT, business units, fostering collaboration and transparency

Build connections across the enterprise, identifying and nurturing relationships that drive innovation, alignment, and cultural cohesion

Support hiring, onboarding, and talent development initiatives within the technology organization

Champion diversity, equity, and inclusion, and help shape a high-performing culture

Ability to translate high-level strategic goals into actionable roadmaps and initiatives, ensuring alignment across teams

Serve as a liaison for cross-functional teams to enhance collaboration and operational excellence

Design and implement initiatives to enhance employee engagement, retention, and professional development

Support communication strategies to articulate priorities, progress, and impact to both internal and external stakeholders

Qualification

Strategic planningOperational excellenceData analysisCross-functional collaborationAgile methodologiesLeadership communicationProcess optimizationAnalytical mindsetSoftware engineering knowledgeHealthcare experienceMBAMaster's degreeInterpersonal skillsPresentation skillsMentoring

Required

Experience working with senior leadership and facilitating communication across diverse teams

Proficiency in analyzing metrics and using data to inform strategies and processes

Ability to see the big picture and align team goals with organizational priorities. Experience in developing and executing long-term strategies

Expertise in streamlining workflows, optimizing processes, and managing resources effectively. Knowledgeable in product mindset, of Agile or Lean methodologies

Exceptional written and verbal communication skills to represent the leadership vision clearly. Ability to act as a liaison between teams and senior leadership

Exceptional presentation skills and ability to summarize and articulate thoughts and ideas to senior leaders

Demonstrated ability to work cross-functionally and build trusted relationships across product, engineering, and executive teams

Strong interpersonal skills to lead without direct authority. Ability to mentor and coach team members to align with the leader's goals

Analytical mindset to tackle challenges and develop creative solutions. Flexibility to handle shifting priorities in a fast-paced environment

Familiarity with software engineering processes, tools, and frameworks. Understanding of AI concepts, cloud, DevOps, or software architecture concepts

7+ years of experience in management consulting, business operations, corporate strategy, technology management, or related fields

Preferred

Act as a strategic advisor to the VP and key leaders, whenever situation demands

Produce clear and compelling executive messaging on complex topics under tight deadlines

Collaborate with vendors and in-house talent to support the tech execution strategy

Adapt recommendations based on an evolving environment and share insights from the broader company

Develop key performance metrics to measure effectiveness

Maintains high degree of confidentiality and discretion

Self-starter with a proactive mindset

Ability to handle ambiguity and navigate complex organizational dynamics

Experience in healthcare, PBM, insurance, or financial services

Demonstrated experience in managing cross-functional teams, driving operational excellence, or leading strategic initiatives

Experience in driving the operating models for large, cross-functional organizations

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.