Paysafe · 1 week ago
Customer Care Research Analyst
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expPaysafe is a company focused on providing payment solutions, and they are seeking a Customer Care Research Analyst to identify discrepancies and conduct investigations that may impact their business and merchants. The role requires strong analytical skills to advise management on problem-solving and effective communication of sensitive information.
Financial ServicesFinTechMobile PaymentsRisk Management
Responsibilities
Monitor the effectiveness of recommendations, including timelines for completion
Follow communication guidelines according to policies and procedures
Liaise with other departments to identify issues, solve problems or share communication
Maintain accurate records
Keep up to date with processor changes/enhancements
Able to produce quality work and thrive in a dynamic and fast-paced environment
Ability to handle multiple assigned tasks within allotted timeframes
Assist with special projects and perform other duties as needed or assigned
Perform other duties as assigned by management
Work reports daily and communicate any major findings to management team
Qualification
Required
High School Diploma or equivalent
Highly organized with advanced multi-tasking and follow-up skills
Highly proficient in MS Office, including Excel, Word, and Email
Attention to detail and accuracy of work at all times
Good command of the English language, both written and spoken
Excellent oral, written and analytical skills
Professional and effective written and oral communication skills with management, fellow employees, sales offices and merchants
High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
Exceptional organizational skills required to manage varying types of projects with overlapping timelines
Conscientious about quality and timeliness of deliverables
Must be able to take initiative. Doing things to improve the department without being asked
Must be adaptable, flexible and willing to change without complaint
Ability to deal with high stress situations
Customer service oriented
Strong team-player able to collaborate with individuals at all levels within the organization
Ability to handle multiple assigned tasks within allotted timeframes
Dependable and consistent
Ability to Think Outside the Box
Ability to be a good listener
Ability to work as an individual or in a team setting
Preferred
One (1) years' experience in customer service (Preferred)
Advanced Excel
Company
Paysafe
Paysafe is a global payments provider offering a range of payments solutions for businesses and consumers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2021-03-31Post Ipo Equity· $2B
2017-08-04Post Ipo Equity
2015-12-23IPO
Leadership Team
Bruce Lowthers
Chief Executive Officer
Christopher W. Russell
Former CEO, now Non Executive Director and Senior Advisor to Managment of Skrill USA, Inc.
Recent News
2026-01-13
2025-12-18
Company data provided by crunchbase