PermitFlow · 2 hours ago
Permit Operations Lead (NYC Hybrid)
New York, NY
Full-time
Hybrid
Mid, Senior Level
3+ years expPermitFlow is an applied AI company revolutionizing the construction industry by addressing the complexities of permitting and licensing. The Permit Operations Lead will serve as the primary customer contact, manage the permit application process, and oversee team development while ensuring compliance and operational efficiency.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Hiring Manager
Aaron Mullenix
Responsibilities
Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements
You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work
Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities
Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders
Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency
Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements
Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible
Qualification
Required
3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment
Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences
Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail
Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs
Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle
Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions
Preferred
Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred
Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development
Benefits
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
51-200 employees
H1B Sponsorship
PermitFlow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-16
2026-01-08
2025-12-11
Company data provided by crunchbase