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LegalZoom · 1 week ago

Director, UX Design

Los Angeles, CA

Full-time

Hybrid

Director/Executive

$198K/yr - $264K/yr

10+ years exp

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. The Director of UX Design will lead and support a team of talented UX design professionals, championing a cohesive design vision and translating product strategy into high-quality design execution.

ConsultingLegalLegal TechProfessional Services

Comp. & Benefits

Responsibilities

Lead and support a team of talented UX design professionals

Champion a cohesive design vision that aligns with company goals and elevates user experience across platforms (web, mobile, email, social, etc.)

Translate product strategy into high-quality design execution and help solve user and business challenges through effective design

Partner closely with cross-functional leaders—Product Management, Engineering, Marketing, and others—to ensure design is integrated into broader initiatives

Guide your team through the full design lifecycle, from concept to implementation, delivering user-centric solutions

Help shape and promote design guidelines, standards, and contribute to the ongoing evolution of LegalZoom’s design system

Represent and advocate for the User Experience Design team across departments to ensure design is considered early and often in product development

Build and optimize team structures and processes to support team growth, collaboration, and excellence in execution

Provide mentorship and career development for design managers and individual contributors on the team

Contribute to strategic planning and ensure the design team is resourced appropriately to meet business objectives

Promote an inclusive, transparent, and high-trust team culture that encourages collaboration, innovation, and continuous learning

Qualification

UX design leadershipUser researchDesign systemsB2C SaaS experienceAI tools proficiencyPeople leadershipSystems thinkingEmpathy in leadershipCollaborationContinuous learning

Required

10+ years of design leadership experience with proven ability to lead user experience design teams, fostering product innovation and customer success

Minimum 3 years of people leadership experience

Deep understanding of user research and leveraging insights, balancing intuition and data to inform design decisions and drive continuous improvement

Experience at public or late-stage global B2C SaaS/SaaP subscription companies, ideally serving SMBs or prosumers

Proven success designing customer-centric conversion funnels, subscription monetization, and lifecycle experiences

Hands-on experience designing for service delivery across omni-channels (web, mobile, phone, chat, email, SMS)

Capacity to develop a clear design vision aligned with business goals, with a strong focus on end-to-end solutions for SMB use cases and the nuanced integration of AI automation and human expertise

Demonstrated experience designing for subscription products with a track record of delivering impactful design work across multiple customer touchpoints and platforms a strong plus

Proficiency in AI tools for accelerated design, data-driven iteration, and innovation

Focus on quantifiable outcomes and demonstrating design impact

Ability to manage complexity, prioritize work effectively, and deliver results in a dynamic, fast-paced environment

Strong systems thinking and a holistic approach to product and service design

A people-first leadership approach rooted in empathy, inclusion, and professional development

Bachelor's degree in Design, HCI, or a related field required; advanced degree a plus