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Pano AI · 1 week ago

Community Engagement Specialist

United States

Full-time

Remote

New Grad, Entry Level

$55K/yr - $66K/yr

0+ years exp

Pano AI is a growth-stage hybrid-remote start-up focused on tackling the wildfire crisis through advanced AI and IoT technologies. The Community Engagement Specialist will support the Agency Engagement team in building relationships with fire agencies and managing outreach, onboarding, and training efforts to ensure effective use of Pano's platform.

Artificial Intelligence (AI)HardwarePublic SafetySoftware

Responsibilities

Support Agency Engagement Efforts: Assist Agency Engagement Managers in maintaining relationships with fire departments, emergency management agencies, and other public safety organizations across assigned regions

Coordinate Outreach and Onboarding: Support outreach to agencies, help schedule onboarding sessions, and assist with training coordination to ensure end users understand how to use Pano’s platform effectively

Help Drive Adoption and Usage: Track engagement and usage, flag agencies that need follow-up, and assist with re-engagement efforts to ensure consistent platform usage

Support Field Execution: Work closely with Operations, Customer Success, and Sales to help ensure deployments are supported and agencies receive timely communication and assistance

Act as a Support Resource for Agencies: Answer questions, route requests appropriately, and help ensure agencies feel supported throughout onboarding and ongoing usage

Contribute Feedback and Insights: Collect feedback from agencies and share insights with internal teams to help improve training materials, workflows, and product usability

Qualification

Wildfire responseEmergency managementPublic safetyCustomer-facing experienceOrganizedComfort with technologyInterest in climate resilienceCommunication skillsDetail-oriented

Required

Bachelor's degree or equivalent professional experience

0–2 years of experience in wildfire response, emergency management, public safety, environmental science, or a related field, or strong interest in transitioning into this space

Strong communication skills and a willingness to engage with external stakeholders

Comfort working in a fast-paced, team-oriented environment

Organized, detail-oriented, and able to manage multiple tasks simultaneously

Interest in climate resilience, public safety, and mission-driven work

Comfort working with technology and learning new systems

Willingness to travel up to 10–20% to support trainings, site visits, or events

Preferred

Some experience in customer-facing, operations, training, or support roles preferred (internships or entry-level roles acceptable)

Benefits

Comprehensive medical, dental, and vision coverage

A matching 401(k) plan

Flexible paid time off

Company

Pano AI

Pano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and realtime situational awareness to quickly mitigate wildfire threats while protecting lives, property, and the environment.

Founded in 2019

San Francisco, California, USA

51-200 employees