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Indotronix Avani Group · 1 day ago

Complaint Intake Specialist

Franklin Lakes, NJ

Contract

Onsite

New Grad, Entry Level

$31/hr - $31/hr

Indotronix Avani Group is seeking a Complaint Intake Specialist to handle customer-facing interactions with both internal and external customers. The role involves managing communications through various methods and requires strong organizational skills to triage inquiries and document information effectively.

ConsultingMachine LearningSoftware

Hiring Manager

Mohammed Rizwan

Responsibilities

Administrative Data collection and entry into an Excel spreadsheet

Contact information collection and documentation

Document information gathered

Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer

Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer

Make Outbound calls to various customers to verify if field action notifications have been received

Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices

Maintain detailed records of outbound calls, such as representative names, titles, and disposition of any products

Qualification

Customer service experienceComplaint intake experience21 CFR820 knowledgeISO 13485 knowledgeMicrosoft Office proficiencyPhone etiquetteEmail correspondence