Envoy · 2 weeks ago
Scale Customer Success Manager
Austin, TX
Full-time
Hybrid
Mid Level
$110K/yr - $125K/yr
3+ years expEnvoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. As a Customer Success Manager on the Scale Team, you will manage a portfolio of customers, drive adoption and retention, and collaborate with various teams to enhance customer experiences.
Facility ManagementHuman ResourcesOffice AdministrationSoftware
Responsibilities
Manage a Book of Business: Own a portfolio of hundreds of customers, prioritized based on health, ARR, lifecycle stage, and expansion potential
Drive Adoption and Retention: Engage customers through a mix of one-to-one, one-to-few, and one-to-many strategies to drive meaningful product adoption, maximize feature utilization, and reduce churn risk
Unlock Expansion Opportunities: Surface and nurture expansion potential within your accounts. Collaborate with Sales to build a strong pipeline and convert opportunities into revenue growth
Leverage Data to Prioritize: Monitor customer health, product usage, engagement signals, and renewal timelines to deliver timely, personalized touchpoints and interventions
Build Repeatable Programs: Partner with Marketing, Product, and Ops to create scaled campaigns that educate and guide customers through their lifecycle
Deliver Strategic Touchpoints: Host 1:many workshops, office hours, and lifecycle check-ins for all customers. Engage directly with strategic customers when the business case supports 1:1 outreach
Surface Insights and Feedback: Serve as the voice of the customer by escalating feature requests and product gaps that impact retention at scale
Partner Cross-Functionally: Serve as a customer advocate to the rest of the organization, work with Sales, Support, Implementation, and Product to align around customer goals and deliver a cohesive experience
Qualification
Required
3+ years of experience in a customer success or account management role
Proven ability to manage a large book of business and an analytical mindset. You're comfortable drawing insights from data to evaluate customer performance, make decisions, and prioritize effectively
A strong track record of driving customer adoption and identifying upsell opportunities
Demonstrated ability to quickly learn new concepts and a strong desire to continuously grow into a product expert
Strong written and verbal communication skills, including experience with 1:many communication at scale
Proficiency with CRM and communication tools like Salesforce, Outreach, Mixmax, Gainsight, and Vitally
Benefits
Support for your personal and professional growth.
Company
Envoy
Envoy transforms modern workplaces with innovations that make office life and work more meaningful.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$170.15MKey Investors
Brookfield GrowthMenlo VenturesAndreessen Horowitz
2021-12-30Series C· $111M
2018-10-23Series B· $43M
2015-06-23Series A· $15M
Leadership Team
Larry Gadea
CEO and Founder
Sinohe Terrero
Chief Financial Officer and COO
Recent News
Menlo Ventures
2025-12-29
PCMag Australia
2025-11-09
Morningstar.com
2025-10-23
Company data provided by crunchbase