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Propark Mobility · 2 weeks ago

Assistant Account Manager

US-OH-Cleveland

Full-time

Onsite

Mid Level

$45K/yr - $55K/yr

Propark Mobility is an industry leading company focused on creating the perfect parking moment for every guest. The Assistant Account Manager will supervise frontline associates, handle customer complaints, and assist in training and operational duties to ensure a smooth operation.

HospitalityParkingRetail

Responsibilities

Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis

Handle customer complaints and day-to-day operational issues

Act as liaison between customers, staff, and management

Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination

Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations

Provide continuous customer service training for all Propark employees at assigned location

Assist in shuttle fleet upkeep, preventative maintenance and repairs

Assist office manager with administrative duties

Patrol and monitor safety and cleanliness of parking garage and facility

Act as point of contact for damage claims and ensure each incident is dealt with completely

Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded

Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses

Assist in reconciliation of time cards and submission of payroll for Propark staff

Ensure compliance of company and client policies and procedures

May be asked to fill in for front line associates during their absences

May be asked to fill in for Account Manager in his/her absence or on second shift/weekends

Prepare reports, surveys and conduct special projects as needed

Qualification

Parking industry experienceCustomer service managementSupervisory experienceScheduling experiencePayroll processingCommunication skillsOrganizational skillsProblem-solving skillsTeam leadership

Required

Previous parking industry experience with a hospitality focus

Progressive supervisory experience with front-line team oversight

Some experience with scheduling and payroll

Management experience in the Parking, Customer Service, and/or Hospitality Industries

Impeccable conversational and written communication skills

Ability to work weekends and holidays

Self-sufficient, resourceful, and decisive

Organized, honest, and thoughtful

Trustworthy, loyal, and dependable

Ability to see challenges as opportunities

Motivated individual willing to take on new challenges

Preferred

Bachelor's degree with a concentration in business

Benefits

Free Parking!

Flexible scheduling; paid Holidays and Wellness.

Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.

(FT Employees) Paid vacation and an extra day-off on your birthday!!

(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

Wellness is provided according to city or state mandates