Chase · 2 weeks ago
Content Foundation Transformation Specialist -Vice President
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Mid, Senior Level
$133K/yr - $190K/yr
7+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Content Foundation Transformation Specialist will be responsible for building and scaling AI-driven foundational content capabilities and a centralized Digital Asset Management ecosystem for JPMC Marketing, translating strategy into executable roadmaps and deliverables.
BankingFinancial Services
Responsibilities
Partner with the Foundational Content Transformation Lead to convert vision into quarterly roadmaps, OKRs, and phased delivery plans; drive execution across multiple workstreams
Own end-to-end delivery for assigned capabilities (discovery, requirements, solution design, prototyping, testing, rollout, and optimization) with clear acceptance criteria and success metrics
Define AI enablement needs with engineering for DAM and content operations: embeddings/vector search, NLP/LLM metadata enrichment, computer vision/OCR, RAG for discovery and reuse
Establish data foundations and quality loops: labeling standards, human-in-the-loop review, model evaluation (precision/recall, NDCG), monitoring, drift detection, and feedback capture
Drive change management and enterprise adoption: playbooks, training, office hours, communities of practice, onboarding, and ongoing enablement for marketer self-service
Measure and report value realization via dashboards: reuse rates, search success, cycle-time reduction, asset discovery time, production cost savings, licensing utilization, compliance exceptions
Collaborate deeply with Product and Technology to design scalable integration patterns across martech and creative ecosystems (CMS, CRM/CDP, marketing automation, creative tools, adtech), and run ideation and alignment sessions across matrixed LOB stakeholders; consolidate inputs into prioritized solutions and clear phased delivery plans
Support governance routines and controls: metadata and taxonomy councils, rights and licensing guardrails, policy adherence, change control and auditability
Execute pilots and phased rollouts across LOBs; manage readiness checklists, migration plans, and incident triage with postmortems and continuous improvement
Create compelling communications: executive summaries, status updates, demos, and storytelling that connect AI capabilities to business outcomes
Proactively identify risks, dependencies, and blockers; drive resolution with cross-functional partners and escalate as needed
Qualification
Required
7+ years in transformation, program delivery, or solution leadership for DAM/content platforms, marketing technology, or related domains
Well-versed in AI applied to DAM and content operations: embeddings/vector search, NLP/LLM pipelines for metadata enrichment and content transformation, computer vision/OCR, RAG, model evaluation and monitoring
Demonstrated success delivering complex, cross-functional initiatives in a large, cross-matrix organization
Comfortable operating in ambiguity and high-pressure environments; creative problem-solver who frames options, drives decisions, and executes with urgency
Strong analytical skills with structured requirements management and KPI-driven delivery
Proficient with agile practices and collaboration tools (e.g., Jira, Confluence, Microsoft Teams)
Excellent communication, stakeholder management, and storytelling skills across all levels, including senior leaders
Preferred
Experience implementing and operating enterprise DAM platforms (e.g., Adobe Experience Manager Assets or comparable) and integrating with CMS, CRM/CDP, marketing automation, creative tools, and adtech
Knowledge of metadata standards, taxonomy design, rights and licensing management, and creative operations/workflows
Familiarity with MLOps practices: data pipelines, model lifecycle management, evaluation frameworks, and governance
Experience with UX research and usability testing for content discovery and workflow tools
Vendor management and contract coordination experience for DAM, AI, or martech solutions
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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