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M&D Supply, Inc. · 1 week ago

Giftware Lead

Houston,TX,US

Full-time

Onsite

Mid Level

M&D Supply, Inc. is seeking a Giftware Lead to enhance the success of their giftware section. The role involves buying unique products, merchandising for maximum sales, and providing excellent customer service.

HardwareHome and GardenRetailSales

Responsibilities

Greet customers, advise customers, demonstrate products

Answer calls using the company phone script

Answer radio calls promptly and professionally

Special order non-stock out of stock items in accordance with prevailing policy and procedures

Complete all housekeeping, back stocking, and task work assignments

Provide on-the-job training as deemed necessary by management

Attend store meetings

Recognize and meet the needs and wants of the store’s customers pertaining to giftware

Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments

Perform competitive shops among local stores carrying similar merchandise 2-3 times per year

Attend merchandise market at least once per year

Develop and maintain a welcoming merchandising theme of the department

Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures

Perform inventory as needed

Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances

Assist in other areas of the store as needed

“On site” attendance must fall within the company standards as outlined in the handbook

Any other tasks required as determined by management

Qualification

Customer serviceMerchandisingInventory managementBasic computer knowledgeMath skillsCustomer orientationTeamworkIntegrity

Required

Basic computer and math knowledge

Must be 18 years old or older

Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion

Physical requirements: Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects. Must be able to lift at least 40 lbs without assistance, repeatedly from the ground to waist level

Visual acuity requirements: Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes

Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact

Customer Orientation: Cheerfully meets or exceeds customer expectations – both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns

Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect

Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships