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FASTSIGNS® · 5 days ago

Inside Sales Associate (Visual Communications Specialist)

Hilliard, OH 43026

Full-time

Onsite

New Grad, Entry Level

$18/hr - $22/hr

FASTSIGNS of Hilliard is seeking an Inside Sales Associate, also known as a Visual Communications Specialist, to serve as the primary contact for customers throughout the sign buying process. This role involves managing customer inquiries, coordinating projects from sale to completion, and ensuring client satisfaction through effective communication and project management.

Printing

Responsibilities

Serve as the first point of contact for walk-in, phone, email, and E-commerce inquiries

Build strong consultative relationships with clients — listen to needs, ask smart questions, and propose effective sign solutions

Create estimates, close sales, and manage follow-up to ensure customer satisfaction

Proactively follow up on leads, referrals, and new business opportunities

Maintain an up-to-date pipeline in our CRM and Corebridge systems

Own projects from sale to completion: estimates, proofing, production coordination, and delivery/install follow-up

Maintain constant communication with clients on project status, timelines, and changes

Schedule internal resources (design, production, installation) and track WIP daily

Coordinate with outside vendors or installers when needed

Conduct internal and external site surveys (training provided)

Gather necessary measurements, site photos, and installation considerations

Apply for and track sign permits with local municipalities

Ensure compliance with local codes and FASTSIGNS brand standards

Work closely with the production and design teams to ensure accurate, on-time execution of jobs

Act as the voice of the customer internally and communicate job details clearly to ensure smooth handoffs

Participate in daily production meetings to prioritize jobs and remove roadblocks

Support the team in maintaining a clean, organized, and efficient workspace

Qualification

Customer engagementSales coordinationProject managementCommunication skillsOrganizational skillsBasic measurementsEmail proficiencyOffice softwareCuriosityCoachability

Required

Strong communication and interpersonal skills — you like talking to people and helping solve problems

Organizational and multitasking ability — you're comfortable juggling multiple projects

Curiosity and coachability — you're eager to learn new products, tools, and processes

Confidence in working with basic measurements, visuals, and written job specs (we'll train you)

A desire to grow in a role with long-term development potential

Comfortable using email, basic office software, and learning internal systems

Preferred

Prior experience in customer service, inside sales, retail, or project coordination

Exposure to printing, signs, design, or construction industries

Familiarity with visual communication, signage, or branding principles

Any experience with Adobe Acrobat, Corebridge, or quoting systems

Benefits

Paid training in signage materials, production processes, and permitting

Steady Monday–Friday hours — no nights or weekends

Paid time off and holidays

A close-knit team that supports growth and promotes from within

Company

FASTSIGNS®

Glassdoor3.3

FASTSIGNS® is a signage, graphics and visual communications partner that provides comprehensive solutions to help customers of all sizes--across all industries--meet their business objectives and increase their business visibility through the use of signs, graphics, printing, promotional products and related marketing services.

Founded in 1985