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Prudential Financial · 1 week ago

Director, Strategic Initiatives (Group Insurance/Claims)

Newark, NJ

Full-time

Hybrid

Mid, Senior Level

$152K/yr - $206K/yr

7+ years exp

Prudential Financial is a leading company in the insurance sector, specifically focusing on group insurance products. They are seeking a Director of Strategic Initiatives to lead transformation efforts in claims operations, enhancing customer and employee experiences through innovative processes and technology adoption.

Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement

Responsibilities

Provides strategic direction and facilitates the development of specific business requirements

Leads the identification, allocation, and coordination of subject matter expert resources

Collaborates with internal and external partners and engages regularly with senior executives

Implements industry-leading change management and operational readiness programs

Ensures end-user training, continuous improvement and full user adoption of transformed processes and technologies

Oversees detailed project tracking, reporting, and budgetary planning of assigned initiatives

Leverages a wide network of business partners in support of new technology adoption

Develops and maintains relationships with key stakeholders, including internal and external partners

Monitors industry trends and emerging issues related to claims excellence and adjusts strategies accordingly

Develops and manages key performance indicators (KPIs) to measure the effectiveness and efficiency of deployed solutions

Participates in industry conferences and events to stay current on emerging best practices and developments

Works closely with internal partners to ensure that all claims processes comply with regulatory requirements, internal policies, and Prudential’s high ethical standards

Serve as a subject matter expert on group claims excellence topics, both internally and externally

Recommends technology solutions and process enhancements to improve claims management processes and partners with internal and external partners to implement and execute

Qualification

Group insurance experienceTransformational leadershipChange managementArtificial intelligenceData scienceProcess reengineeringContinuous improvementInsurance regulations knowledgeTeam orientationCoachingOrganizational skillsInterpersonal abilitiesClear communicationMentoring

Required

A minimum of 7 years of experience in group insurance, disability and absence claims, is required for this role

Experience leading transformational efforts encompassing artificial intelligence, data science, process reengineering, continuous improvement and technology solutions

Strong knowledge of insurance industry regulations, policies, and procedures

Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks

An inspirational leader, who inspires and creates followership

Demonstrates an ability to think strategically and balance short-term and long-term needs

Strong interpersonal abilities, clear communication skills, team orientation, and the desire and ability to work with business partners across the organization in a matrixed environment

Proven ability to effectively manage relationships with both internal and external partners

Demonstrated success in leading large-scale change management initiatives

Provide ongoing coaching and mentoring to team members, and establish mechanisms for continuous improvement and training that fosters professional growth and ensures the development of high-performing, claim teams

Ability to travel, based on business and customer needs (up to 25%)

Preferred

Bachelor's degree in business, insurance, or a related field preferred

Benefits

Market competitive base salaries, with a yearly bonus potential at every level.

Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.

401(k) plan with company match (up to 4%).

Company-funded pension plan.

Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.

Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.

Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

Company

Prudential Financial

Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.

Founded in 1875

Newark, New Jersey, USA

10001+ employees