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Erik's Bike Shop, Inc. · 2 months ago

Service Manager- Woodbury, MN

Woodbury, MN, USA, 55125

Full-time

Onsite

Mid Level

$15/hr - $25/hr

Erik's Bike Shop, Inc. is seeking a Service Manager responsible for all operations of the service department. The role involves driving store performance, managing service operations, and developing staff to ensure high-quality customer service and efficient repair processes.

CyclingSporting Goods

Responsibilities

Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level

Motivate staff to keep repair times to a minimum while maintaining high quality standards

Promote Erik's mission, values, and standards

Create and monitor the daily repair schedule

Track and order service supplies and repair parts

Ensure service policies and procedures are adhered to and operations are efficient and safe

Partner with the Store Manager to ensure the service department is operating at the highest level

Create and maintain relationships with Erik's staff and vendors

Encourage service staff to engage and create a positive atmosphere for Erik's customers and employees

Continually coach staff to improve customer service, maintenance techniques and sales skills

Works closely with Erik's Training Department to develop solutions for individual needs

Assist the Regional Manager in identifying and developing future Service Managers

Qualification

Bicycle repairTeam leadershipCustomer serviceInterpersonal skillsTechnology knowledgeOrganizational skillsTime managementWritten communicationVerbal communication