TECH SVCS - Bilingual IT Help Desk Customer Service Representative Bilingual IT Help Desk Customer Service Representative jobs in United States
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Mindlance · 4 months ago

TECH SVCS - Bilingual IT Help Desk Customer Service Representative Bilingual IT Help Desk Customer Service Representative

positionTampa, FL
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Mindlance is seeking a Bilingual IT Help Desk Customer Service Representative to join their Specialty Service Desk team. The role involves providing technical support to employees in the Field and Scientific divisions and requires strong problem resolution skills and the ability to build rapport with end users.

Human Resources
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H1B Sponsor Likelynote

Responsibilities

Accept incoming calls, redirect calls/tickets, if necessary, to appropriate support groups for resolution while identifying and setting end user expectations for follow-up during the initial interaction
Handle incoming chats within department SLA
Provide follow-up and status update inquiries to end users on your daily open ticket queue guideline
Utilize Knowledgebase to address end user inquiries and create Knowledgebase draft articles to address knowledge gaps
Create tickets and document all activities in ticket system (ServiceNow)
Escalate more complex problems or unresolved issues to next level of support

Qualification

Help Desk experienceCustomer Service skillsBilingual (English/Spanish)Call center telephonyTicket system softwareWindows OS supportWeb applications supportAnalytical skillsTroubleshooting skillsITIL Methodology

Required

Bilingual (English/Spanish) Must be able to speak, read and write
Minimum of 2 years Help Desk experience
Excellent Customer Service skills
Experience with call center telephony and ticket system software (Remedy, ServiceNow, Salesforce)
Experience supporting applications running on Windows operating system
Experience supporting web based applications
Strong analytical skills and demonstrated ability to troubleshoot
Flexibility for working hours (Any shift between 7am thru 7PM Monday - Friday)
Must be able to work remotely at least 50% of the time

Preferred

Basic understanding of ITIL Methodology (not a requirement)

Company

Mindlance

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Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
dateFounded in 1999
location
Union, New Jersey, USA
people-size1001-5000 employees
web-link
http://www.mindlance.com

H1B Sponsorship

Mindlance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)

Funding

Current Stage
Late Stage

Leadership Team

R
Rajat Paul Dhall
Co-Founder & Managing Director
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V
Vik Kalra
Co-Founder and Managing Director
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