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Allied Universal · 6 days ago

Patient Support Staff Dispatch Operator Flex

US-FL-Hollywood

Full-time

Onsite

Entry Level

$19.29/hr - $19.29/hr

2+ years exp

Allied Universal®, North America’s leading security and facility services company, is hiring a Patient Support Staff Dispatch Operator Flex Officer. This role is responsible for customer support, scheduling, and emergency response coordination in a dynamic dispatch center environment.

Cyber SecurityInformation TechnologySecuritySoftware

Responsibilities

Process calls received on all designated telephone lines; answering phones; operate IP based telephone system

Accurately record information provided by callers, question them to determine location and nature of the problem and accurately classify as an emergency or non-emergent call once classified also prioritizing them as directed in the standard operating procedures

Simultaneously perform various tasks while in reception of multiple audio and visual sources (channels, talk groups, monitors, etc.) while maintain a professional voice tone during all communication

Qualification

Call center experienceTransportation route managementCustomer interactionHigh school diplomaCommunication skills

Required

Must possess a high school diploma or equivalent

Must possess one or more of the following: A minimum of two (2) years of experience in a call center, transportation route management, staff management, command/control center, or a related field

Associate's degree in Communications, Public Relations, or Business Administration combined with a minimum of two (2) years of work experience with direct customer interaction

21+ Years of Age

Security Experience - +1 Years

Valid Driver's License - AU Driver Policy Requirements

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment