First Supply LLC · 2 weeks ago
Customer Service Department Manager
First Supply LLC is a family-owned and operated wholesale distributor with over 125 years of experience. The Customer Service Department Manager is responsible for maintaining customer relationships and leading a team of Customer Service Representatives to enhance product sales and services.
ManufacturingWholesale
Responsibilities
Develop and manage departmental budget
Maintain consistent contact with manufacture representatives, customers and vendors to address any business needs
Initiate and manage all promotional activities for plumbing department
Maintain high technical knowledge of plumbing industry
Recommend to Purchasing Department new product additions
Assist clients and/or staff with special requests and problems
Provide performance plans and feedback for assigned staff
Monitor attendance of staff and make appropriate recommendations
Assist General Manager and/or perform in the performance review process of staff
Assist General Manager in the hiring and releasing of staff
Education and training as required by the General Manager
Other duties/responsibilities as assigned by the General Manager
Qualification
Required
Minimum of 2 years experience with plumbing products
Computer knowledge and skills with the ability to learn First Supply LLC's business system
Ability to interact effectively with customers and staff members
Ability to manage time effectively
Preferred
College degree in related field or equivalent experience
Previous people management experience
Progressive management experience with demonstrated success
Benefits
Medical
Dental
Vision
401(k) with company match
PTO
Company paid holidays
On demand pay
Education assistance
Adoption assistance
And more!
Company
First Supply LLC
First Supply is a wholesale company that offers plumbing, waterworks, and industrial supplies.
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase