Customer Service Department Manager jobs in United States
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First Supply LLC · 2 weeks ago

Customer Service Department Manager

positionUS-WI-Appleton
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

First Supply LLC is a family-owned and operated wholesale distributor with over 125 years of experience. The Customer Service Department Manager is responsible for maintaining customer relationships and leading a team of Customer Service Representatives to enhance product sales and services.

ManufacturingWholesale

Responsibilities

Develop and manage departmental budget
Maintain consistent contact with manufacture representatives, customers and vendors to address any business needs
Initiate and manage all promotional activities for plumbing department
Maintain high technical knowledge of plumbing industry
Recommend to Purchasing Department new product additions
Assist clients and/or staff with special requests and problems
Provide performance plans and feedback for assigned staff
Monitor attendance of staff and make appropriate recommendations
Assist General Manager and/or perform in the performance review process of staff
Assist General Manager in the hiring and releasing of staff
Education and training as required by the General Manager
Other duties/responsibilities as assigned by the General Manager

Qualification

Plumbing products knowledgePeople management experienceBudget managementComputer skillsCustomer interactionTime management

Required

Minimum of 2 years experience with plumbing products
Computer knowledge and skills with the ability to learn First Supply LLC's business system
Ability to interact effectively with customers and staff members
Ability to manage time effectively

Preferred

College degree in related field or equivalent experience
Previous people management experience
Progressive management experience with demonstrated success

Benefits

Medical
Dental
Vision
401(k) with company match
PTO
Company paid holidays
On demand pay
Education assistance
Adoption assistance
And more!

Company

First Supply LLC

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First Supply is a wholesale company that offers plumbing, waterworks, and industrial supplies.
dateFounded in 1897
location
Madison, Wisconsin, USA
people-size501-1000 employees
web-link
https://firstsupply.com

Funding

Current Stage
Late Stage

Leadership Team

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Kathryn Poehling Seymour
President & CEO
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Recent News

PRNewswire
First Supply Partners with Exotec to Boost its Operational Capabilities and Support Business Growth
2024-05-21
LinkedIn
Heather Spina on LinkedIn: National Go Red Day. Way to represent Iowa Region! First Supply LLC
2024-04-07
Company data provided by crunchbase