Customer Support Advocate jobs in United States
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TrackVia · 1 month ago

Customer Support Advocate

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$46K/yr - $64K/yr

TrackVia is the leading low-code application platform in the cloud that specializes in streamlining and automating critical operational processes and workflows. As a Customer Support Advocate, you will support customers via phone and email, solve business problems, and contribute to product development by analyzing customer feedback.

AppsBusiness Process Automation (BPA)Data IntegrationDeveloper ToolsEnterprise SoftwareInformation TechnologyInternetMobileMobile AppsTask Management
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Culture & Values

Responsibilities

Provide customer training and online product demos
Problem solve customer issues
Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)
Help customers set up views, charts and dashboards
Provide product support via phone, email, live chat and online community
Provide basic “data model” recommendations for a relational database
Create product customizations using TrackVia’s customization tools

Qualification

Analytical problem solvingExcel power userRelational database conceptsWeb technologiesCommunication

Required

Technology enthusiast
Analytical problem solving skills
Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
Excel power user
Understand basic relational database concepts
Familiarity with web technologies (HTML/CSS/Javascript)
Professionalism: promptness, attention to detail, organization

Preferred

Bachelor Degree preferred, but not required

Benefits

100% medical, dental, and vision benefits
Unlimited, flexible time-off policy
Competitive paid parental leave for all new parents after 6 months

Company

TrackVia

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TrackVia®, the leading low-code workflow platform for operations.
dateFounded in 2006
location
Denver, Colorado, USA
people-size51-200 employees
web-link
https://www.trackvia.com

Funding

Current Stage
Growth Stage
Total Funding
$21.18M
Key Investors
Primus Capital PartnersFairhaven Capital Partners,Longworth Venture PartnersAccess Venture Partners,Flywheel Ventures
2019-04-11Series Unknown
2016-03-07Debt Financing· $7.25M
2015-03-12Debt Financing· $2.36M

Leadership Team

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Nate Allen
Chief Executive Officer
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Charles Var
CRO | Strategy, Demand, Revenue
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Recent News

Morningstar.com
TrackVia to Showcase Modern Operations Management Technology at WEST 2026
2026-02-05
Best ERP Software, Vendors, News and Reviews
Top Worktech News From the Week of September 26th: Updates from Nintex, Acumatica, Pegasystems, and More
2025-09-27
Newswire
TrackVia Brings Modern Low-Code Work Management to Government Operations
2025-09-25
Company data provided by crunchbase