Authentic Brands Group · 1 day ago
Senior Manager, Application Management
New York City
Full-time
Onsite
Senior Level, Lead/Staff
$125K/yr - $150K/yr
8+ years expAuthentic Brands Group is the world’s largest sports and entertainment licensing company, connecting strong brands with best-in-class partners. The Senior Manager, Application Management will be responsible for managing vendor and application management processes and ensuring effective collaboration between business teams, vendors, and internal IT teams to maintain key technology platforms.
AdvertisingBrand MarketingMarketingMedia and Entertainment
Responsibilities
Create, champion and implement vision for formal application management processes including identifying, developing and managing policies, procedures, templates and other documentation
Become subject matter expert and create supporting documentation toolkit(s) for application/ system(s) (i.e., logical and technical landscape architecture documentation, integration documentation (APIs, ETLs, SFTPs, flat files))
Implement and maintain documentation for system-specific user role matrices in terms of CRUD (create, read, update, and delete), segregation of duties (SOD) documentation, as well as document integration/interface and data dictionaries
Partner with business stakeholders to define scope and priorities for application and/or system initiatives (new projects and ongoing maintenance), and ensure understanding of key business objectives to support analysis and solution definition
Serve as a key liaison between business stakeholders and users, technology teams and vendor(s)
Participate in value stream discussions to identify the current state processes; and elicit, identify and document potential opportunities for improvements
Manage application development projects and initiatives in a program management capacity, partnering with business teams and the vendor(s)
Manage and partner with business teams and vendors to plan, test, and release upgrades and initiatives such as maintenance releases, major releases, API integrations, SSO integrations, etc
Plan, facilitate, and manage end user training with business stakeholders for new releases and upgrades where applicable, leveraging vendors and internal business partners where possible
Act as point of contact for all production issues or requests, working with business stakeholders to identify priority, and with vendors to triage, analyze and solution
Manage to the contractual obligations with vendors, including SLAs, licenses, upgrades, maintenance, defects, and enhancements; may require review and management of Statements of Work (SOW) for new enhancements with vendors
Manage contractual production defect remediation SLAs with vendor solution providers by collecting and managing data metrics, communicating defaults, and ensuring credits are provided, where applicable
Manage internal and external teams to ensure successful delivery of key application initiatives, upgrades and integrations
Oversee all release management tasks, including working with vendor and business users to plan, test and deploy all application releases, while driving, managing, and implementing essential SDLC methods using test environments, generating test data libraries, managing non-production defect remediation, defining and managing User Acceptance Testing (UAT), and ensuring completion of all SOX and/or internal audit required documentation
Maintain audit documentation and comply with all internal and external audit requirements for user access and change management
Foster collaboration among cross-functional partners to keep them informed of related projects and other cross-functional development requests
Ensure that business decisions and processes made are in compliance with Sarbanes-Oxley
Qualification
Required
BS degree in computer science or equivalent experience
Minimum 8-10 years of demonstrated experience and proficiency in application management, vendor management, and release management
Minimum 5-7 years of demonstrated experience in customer technical support, with a focus on SaaS solutions at an enterprise level
Experience installing and leading the adoption of best practice processes, methods, and technologies
Distinctive people skills with a proven track record of influencing, driving change, and stakeholder management, with a bias for excellent customer service
Experience managing multiple enterprise solutions concurrently, such as SalesForce CRM, Luminance CLM, DAM, and RMS
Superior problem-solving skills, in both ambiguous and tactical situations, and a bias for action
Strong organization skills with ability to organize others around you
Demonstrated flexibility and ability to perform in a dynamic environment, and comfort working in ambiguity
Outstanding written and oral communication skills and expert meeting planning and facilitation skills
Ability to provide on-call support, as needed (i.e., critical production incident, planned production release) which could be during non-standard business hours such as weekend, evening, or support of global users (i.e., UK)
Company
Authentic Brands Group
Authentic Brands Group is a brand management firm that connects brands with partners to improve value in the marketplace.
201-500 employees
H1B Sponsorship
Authentic Brands Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.62BKey Investors
Kevin HartGeneral AtlanticBlackRock
2026-01-06Undisclosed
2023-06-29Private Equity· $500M
2019-08-11Private Equity· $875M
Leadership Team
Kevin Wills
CFO
Corey Salter
COO
Recent News
2026-01-09
Company data provided by crunchbase