Fives ยท 1 week ago
Senior Manager, Services Project Portfolio
Louisville, KY
Full-time
Hybrid
Senior Level
5+ years expFives Intralogistics Corp. is seeking a strategic, results-driven Project Management trailblazer with a proven track record of successfully guiding complex projects from initiation to completion. The Senior Project Portfolio Manager will oversee the strategic planning, execution, and delivery of complex projects and programs, ensuring alignment with broader business objectives and managing financial performance.
ConsultingIndustrialIndustrial EngineeringMachine LearningMachinery ManufacturingManufacturingMechanical EngineeringWarehouse Automation
Responsibilities
Lead and direct the Services Project Management Team and all project and program work, ensure adherence to project management processes, and implement project execution strategies
Provide business unit leadership for CS Project Management personnel including Project Managers, Program Managers, and Project Coordinators
Organize programs and activities in accordance with the mission and goals of the organization
Establish work plans and staffing for each phase of project/program and arrange for recruitment and/or assignment of project personnel, assign duties, responsibilities, and scope of authority
Provide direct oversight of all projects and programs to ensure they meet scope, schedule, and budget during all phases of the project
Meet primary schedule and budget goals while supporting achievement of new business and profit goals, customer satisfaction, safety, quality, and team member performance
Manage all Warranty, Returns, and Repair related processes including issuance of RMA numbers, tracking return status, coordination of shipping/return for damaged items, verifying receipt of returned materials, and fulfillment of replacement parts as required
Travel to oversee project or program progression, identify or address issues, negotiate/manage changes in scope, and support field service efforts and service channel partners
Manage post-project customer warranty initiatives including terms and conditions, return material (RMA) procedures, and costs associated with claims
Provide direct support and assistance to Account Managers and sales activities related to strategic pricing, planning, and execution of CS project/programs during the initiating/pre-sales and bid development phases
Implement and execute evaluation methods to assess program strengths, identify areas of improvement, document and share lessons learned, and ensure application to improve
Build trusting, productive relationships with internal customers, team members, colleagues, senior management, and stakeholders through transparent and authentic communication
Meet with stakeholders to facilitate consistent communication regarding project issues and decisions
Lead and direct a team of project management employees in the day-to-day performance of their jobs to ensure project requirements are met or exceeded
Build and develop a collaborative, high-functioning team by providing effective leadership including coaching, mentoring, motivation, and performance management, resolving conflicts, as well as leading the organizational development and performance management processes
Manage the entire project life cycle (from initiation to closure) including leading and directing all aspects of project management while providing outstanding customer service, and facilitating long-term relationships, repeat business, and referrals
Establish efficient and balanced workflows that maximize efficiency and produce high levels of quality and customer satisfaction
Respond quickly, think long term when dealing with customers, showcase service excellence for client interactions and internal partners while maintaining professionalism and courteous communication
Resolve conflicts, disputes, and other issues and manage customer expectations for escalation of issues that are beyond the scope of support
Responsible for compiling and generating reports for management and clients by collecting and analyzing data associated with project/program financials and technical details
Additional responsibilities as assigned including the RSPL process, parts inventory management, warehousing, spare parts program management, and purchasing related activities
Qualification
Required
Proven track record of success in project management
Ability to build and maintain business relationships with clientele
Meet deadlines and deliver customer service excellence
Calm, polite, and professional demeanor with high service orientation, initiative, and drive
Reliable, self-motivated, and self-directed with the ability to consistently deliver projects on time and under budget, with quantifiable results
Exceptional time management, negotiation, interpersonal, and customer service skills
Outstanding leadership, strategic planning, risk management, and stakeholder engagement skills
Excels at problem-solving, communication, and decision-making in fast-paced, high-stakes environments
Ability to align project goals with broader strategic business objectives and drive initiatives that enhance operational efficiency, reduce costs, and increase revenue
Ability to work in a high-pressure environment, balance shifting priorities, adapt to changes in work setting, and make good business judgments, balancing the best interests of both company & customer
Capable of multi-tasking in a fast-paced work environment while appropriately prioritizing activities
Demonstrated ability to communicate and influence both credibly and effectively at all organizational levels
Results-oriented with strong business sense and analytical skills to identify trends and patterns
Excellent teamwork, mentoring, coaching, people management, motivation, and delegation skills
Aptitude for learning new products, systems, and processes quickly
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, legal documents, and technical documents such as specifications, system layouts, and drawings
Ability to effectively present information to top management, public groups, and/or boards of directors
Committed to continuous education through self-learning, training, workshops, seminars, and conferences
Proficient in Microsoft Word, PowerPoint, Excel and Project, as well as Salesforce, Trello, or SAP
Bachelor's Degree (B.S.) in Project Management, Engineering or business-related major(s) from an accredited four-year college or university
5-10 years project-related experience, preferably in the material handling or construction industry managing complex and multi-faceted integration projects and programs with cross functional teams
2-5 years successfully leading cross-functional teams of up to 10 members in a dynamic, fast-paced environment
Mentored and coached project teams, fostering a culture of innovation and continuous improvement
Proven experience in budgeting, planning, financial management, supplier management, and project execution while overseeing team performance
Drove significant process enhancements, including the streamlining of project delivery processes and the implementation of new project management tools
Deep expertise in a range of project management methodologies, including PMI/PMBOK, Agile, Scrum, Prince2, Waterfall, and Lean, often leveraging a hybrid approach to suit project needs
Preferred
PMP certification preferred
Company
Fives
Fives, an industrial engineering group, designs and supplies machines, process equipment and production lines for the world's largest industrial players.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-22Private Equity
2012-07-27Acquired
Recent News
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