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ICE · 2 days ago

Analyst II, Systems Operations

Atlanta, GA

Full-time

Onsite

Mid Level

Intercontinental Exchange (ICE) is a prominent company known for its operations in trading and clearing systems. The Operations Support Analyst will play a critical role in supporting back office and IT staff, ensuring high customer satisfaction while troubleshooting and resolving technical issues in a fast-paced environment.

E-CommerceFashionJewelryMarketplace

H1B Sponsor Likely

Responsibilities

Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups

Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services

Interact with third-party vendors, coordinate, and collaborate with various internal business units

Maintaining operations and administration of proprietary systems is an integral part of the position

Assist other ICE staff with problem solving and escalation procedures

Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s)

Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis

Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability

Prepare documentation for troubleshooting and escalation procedures

Follow organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines

Scheduling flexibility required

Qualification

Systems/Application supportFinancial markets knowledgeBashPowerShell scriptingServiceNow experienceLinux operating systemWindows operating systemNetwork protocols knowledgeAnalytical problem-solvingCommunication skillsTeam playerAttention to detail

Required

Excellent communication skills

Systems/Application support experience OR Associates/Bachelor's degree

Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as and when they occur

Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization

Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem

Demonstrate reliability, flexibility, and attention to detail