CoxHealth · 2 weeks ago
Communications Specialist - Emergency Communications
Springfield, MO
Full-time
Onsite
Entry Level
1+ years expCoxHealth is a leading healthcare system serving 25 counties across Southwest Missouri and Northern Arkansas. The Communication Specialist is responsible for answering 911 calls, dispatching emergency services, and managing critical information during emergency situations.
Oncology
Responsibilities
Answering 911 calls and appropriately dispatching emergency services within the established time frame
Gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol
Remaining on the phone with the caller until the first responder arrives and coaching the caller per protocol as the situation requires
Assigning appropriate level of ambulance to the event and sending all corresponding information within 30 seconds of dispatch
Managing the ambulance posting plan as workflow requires
Flight follows helicopters when needed
Qualification
Required
High School Diploma or Equivalent
Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations
Ability to follow instructions
Possess good telecommunications skills
Possess ability to track and manage multiple tasks simultaneously
Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests
Preferred
Emergency Medical Dispatch Training
1 year of communications center experience
PRO QA
Benefits
Medical, Vision, Dental, Retirement Plan with employer match, and many more!
Company
CoxHealth
CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.
10001+ employees
H1B Sponsorship
CoxHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
Funding
Current Stage
Late StageLeadership Team
Kyle Brown
Vice President & CMCO
Matthew Turner
VP of Operations
Recent News
Springfield Business Journal
2025-12-24
Springfield Business Journal
2025-12-22
2025-10-24
Company data provided by crunchbase