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PetRelocation · 2 weeks ago

Global Pet Relocation Manager

United States

Full-time

Remote

Mid Level

$50K/yr - $55K/yr

PetRelocation is a global services company dedicated to helping pets move all over the world. The Global Pet Relocation Manager will own the end-to-end relocation experience for clients, blending relationship management, sales, and operational coordination to ensure pets are relocated safely and compliantly.

PetTransportationTravel

No H1B

Responsibilities

Lead Qualification: Utilize multiple funnels and resources to identify and qualify potential clients

Sales Pipeline Management: Convert leads in Salesforce (SF) and maintain an organized opportunity pipeline

Client Consultation: Engage with clients to gather information, build value, and close sales

Record Keeping: Maintain accurate client records and communication history in SF

Research and Compliance: Investigate and stay updated on travel requirements, logistical concerns, and regulations to ensure all relocations comply with international standards

Move Planning: Determine the safest and most comfortable move options for pets, ensuring all arrangements align with brand standards

Documentation and Verification: Request, review, and verify pet vaccination records and other required documents to facilitate smooth relocations

Service Partner Coordination: Reach out to global service partners to obtain accurate quotes, verify travel requirements, and secure necessary import/export permits

Move Plan Review: Present the proposed move plan to clients, counsel them on best practices, and address questions or concerns

Service Partner Liaison: Collaborate with global service partners to verify vet records, schedule final vet visits, and obtain necessary import/export permits and government endorsements

Itinerary Coordination: Organize and finalize travel itineraries, including manifest cargo, flight bookings, and logistics with service partners

Client Communication: Confirm pet relocation needs with clients, providing detailed travel itineraries, tracking links, and important contacts

Pre-Travel Guidance: Provide clients with tips and guidance for move day preparation

Main Point of Contact: Serve as the primary contact between service partners and clients throughout the relocation process

Journey Monitoring: Track the pet's journey to ensure all necessary steps and paperwork are completed and address any issues that arise during travel

Final Delivery: Ensure the safe delivery of pets to their destination

Rapport Building: Establish personal connections with clients to build rapport and trust

Timely Communication: Ensure prompt and professional communication with clients, external partners, and team members

Issue Resolution: Address client requests, concerns, and inquiries promptly and effectively to maintain satisfaction

Brand Representation: Uphold a friendly and positive demeanor while maintaining the brand voice in all communications

Process Enhancement: Actively identify opportunities for improving processes and share ideas for enhancing efficiency and client experience

Cross-Functional Collaboration: Work with cross-functional teams to build and refine procedures, ensuring they align with industry regulations like Live Animal Regulations (LAR) and the Animal Welfare Act (AWA). Actively participate in improving processes by sharing knowledge, ideas, and suggestions

Qualification

Relationship managementSales pipeline managementLogistics coordinationMicrosoft Office SuiteSalesforce proficiencyCommunication skillsProblem-solving skillsOrganizational skillsAttention to detailAdaptability

Required

Excellent relationship management skills with a customer-solution focus

Exceptional communication skills, both written and verbal

Ability to handle ambiguity, adapt to change, and work under minimal supervision

Proficiency in Microsoft Office Suite

Prior experience with a customer relationship management (CRM) system

Strong organizational, planning, and prioritization abilities

Proven problem-solving skills and ability to make appropriate recommendations

Strong attention to detail and information gathering abilities

Ability to exercise independent judgment and discretion while adhering to company policies

Demonstrated ability to build strong relationships with team members and external partners

Preferred

Experience working in a small or growing company

Experience in the travel, logistics, or animal care industry

Prior experience building processes and procedures

Proficiency with Salesforce

Prior experience working remotely or in a distributed team environment is preferred

Demonstrated interest in maintaining professional and technical knowledge related to international pet travel and mobility, such as airline Live Animal Regulations (LAR), Animal Welfare Act (AWA) requirements, and other relevant guidelines