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Transfinder · 1 week ago

Technical Trainer (Clients)

Albany, NY

Full-time

Hybrid

Mid Level

Transfinder is a company that specializes in providing technical training to its clients. The Applications Specialist serves as the main point of contact for delivering customized training, assessing client needs, and collaborating with various teams to ensure effective training delivery.

Charter SchoolsSchedulingTransportation

Responsibilities

Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit. Conducts in-person training to internal teams. Provides ongoing support and follow-up training sessions as needed

Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline

Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs. Shares innovative training concepts with fellow team members

Prepares thorough training materials, such as presentations, manuals, and other materials. Collaborates with training team members to stay current on product knowledge information for training materials. Updates training materials based on client feedback and product enhancements

Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system. Documents training session notes to ensure internal stakeholders are informed of training session outcomes

Other duties and projects as assigned