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Lumion · 2 weeks ago

Collections Specialist

South Jordan, UT

Full-time

Onsite

New Grad, Entry Level

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. We are seeking a highly motivated and results-driven Collections Specialist to support Lumion’s servicing operations, managing consumer loan accounts and implementing effective collection strategies while ensuring compliance and customer satisfaction.

CreditEducationFinanceFinancial ServicesFinTech

Responsibilities

Manage delinquent accounts through timely, professional outreach via phone, email, and written communication

Work with borrowers to assess financial situations and establish compliant, workable repayment arrangements

Monitor account status and take appropriate action to reduce delinquency and losses

Conduct skip tracing as needed to locate borrowers with outdated or incomplete contact information

Accurately document all collection activity, borrower communications, and payment commitments in Lumion’s systems

Provide empathetic, customer-focused service while balancing recovery objectives

Ensure all collection activities comply with applicable laws and regulations, including FDCPA requirements

Qualification

Collections experienceLoan servicingMicrosoft Office SuiteBilingual in SpanishEmpathyVerbal communicationWritten communicationOrganizational skillsTeamwork