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Pan-American Life Insurance Group · 1 week ago

Health Benefits Advisor

Perth Amboy, NJ

Full-time

Onsite

Entry Level

2+ years exp

Pan-American Life Insurance Group (PALIG) is seeking a Health Benefits Advisor to provide customer care, sales, support, and promote health education to customers. This position involves assisting members with health insurance queries, promoting services, and ensuring customer satisfaction.

Financial ServicesInsurance

Responsibilities

Answering incoming customer calls regarding billing issues, general health insurance and other benefits related questions

Accurately update customer information in the customer service database during and after each call

Conducting outbound welcoming and courtesy calls to HolaDoctor members

Assisting members sign-up and use of their member portal

Assisting or encouraging members to participate in health fairs, wellness programs and educational sessions

Assisting members with policy issues, Marketplace document requirements and payments

Must be available to work in a flexible schedule including weekends as needed

Selling Medical and ancillary plans to clients during open enrollment period

Promoting HolaDoctor’s communication channels (Holadoctor.com, Facebook page, Newsletters etc.)

Attend health fairs, wellness programs and events on behalf of the organization to promote services

Conducting activities to verify policy registration process

Assisting members to select a Primary Care Provider PCP

Assisting members to select specialists and in-network health care providers

Assisting members to sign up for preventive services covered by their plan

Qualification

Health License 2-402-15Customer service experienceBilingual communicationVerbal communicationWritten communicationProblem solving

Required

High School Diploma or equivalent

2 (two) years of experience in customer service or related field

Health License: 2-40 or 2-15 OR must attain license within 90 days of employment

Preferred

Bilingual in one of the following languages: English/Spanish, English/Hindi-Punjabi-Urdu, English/Korean, English/Mandarin preferred but not required

Benefits

Comprehensive Compensation Packages (base & bonus)

A Comprehensive Benefits Package: Medical, Dental, 401K, Paid Time Off, and Tuition Reimbursement (etc.) are some examples. New hires are eligible for medical and dental coverage on the first of the month following 30 days of service.