PRA Group (Nasdaq: PRAA) · 2 days ago
Customer Solutions Associate - Bilingual (Spanish)
DFW Metroplex
Full-time
Onsite
Entry Level
1+ years expPRA Group is a leading financial services company, and they are seeking a Customer Solutions Associate who is bilingual in Spanish. The role involves working with customers to assess their needs and implement individualized account resolutions while promoting a positive company brand.
BankingConsultingConsumer LendingFinanceFinancial ServicesGovernmentInformation TechnologyLegal
Responsibilities
Works with customer to create affordable payment plans
Request’s debit or ACH information to secure plans
Modifies plans as requested by customers
Takes appropriate action if customer disputes the account(s)
Listens for hardship cues in customer conversations and notes account appropriately
Update’s customer account information including; telephone, mobile, address and email
Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
Records information about financial status of the customer and status of collection efforts using automated collections software
Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility
Completes all required compliance or other training
Provides signoffs/acknowledgements for payment plans established by peers when needed
Provides developmental support in new hire onboarding through peer-to-peer mentoring and sharing best practices
Qualification
Required
High School Diploma or equivalent
1+ years of recent, consecutive work history and/or employment preferred
Excellent verbal communication and customer service skills
Company
PRA Group (Nasdaq: PRAA)
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers.
1001-5000 employees
H1B Sponsorship
PRA Group (Nasdaq: PRAA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (14)
2022 (18)
2021 (19)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$902.17M2025-09-24Post Ipo Debt· $352.17M
2024-11-20Post Ipo Debt· $150M
2024-05-15Post Ipo Debt· $400M
Leadership Team
Martin Sjolund
President and CEO
Adrian Murphy
Global Chief Data and Analytics Officer
Recent News
2025-11-04
2025-11-04
PR Newswire
2025-11-03
Company data provided by crunchbase