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DHL · 5 days ago

Internal Communications Manager - CEO Office

Atlanta, GA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $106K/yr

7+ years exp

DHL is the world’s leading logistics provider, and they are seeking an Internal Communications Manager for their CEO Office. The role involves leading the internal communications function for DHL Global Forwarding in the NORAM region, translating global strategies into regional communications, and managing digital platforms and editorial planning.

Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management

No H1B

Responsibilities

Build the annual communications plan aligned with Simplify 2030 and global priorities

Translate global campaigns into regional versions tailored for NORAM

Shape the regional narrative across productivity, customer focus, digitalization, sector priorities and culture

Act as primary regional liaison into the Divisional Communications team and Corporate Communications team

Own and manage Smart Connect performance across NORAM: activation, engagement, content quality and analytics

Run regular KPI reviews and drive targeted improvement plans with countries/stations

Lead the local network of Smart Connect editors: training, quality checks, troubleshooting and best-practice sharing

Maintain regional Smart Workspace environments (SharePoint), ensuring structure, usability and governance standards

Own and run the region’s integrated editorial calendar for all channels

Produce content in multiple formats: short-form posts, briefings, video scripts, toolkits, presentations and frontline-ready materials

Convert complex business topics into simple, practical, actionable content

Quality-gate all regional communications before publication

Support the Regional CEO and leadership team: message development, town halls, presentations and key announcements

Provide counsel on tone, clarity, sequencing and narrative consistency

Ensure leadership communication routines are predictable and aligned with the global leadership rhythm

Strengthen frontline communication through simple routines and templates (daily/weekly cascades, noticeboards, briefings)

Provide easy-to-use materials for site managers and supervisors

Drive consistent adoption across a fragmented operating environment

Collaborate on internal branding topics (e.g., station branding) to ensure consistency region-wide

Maintain monthly dashboards tracking channel performance, campaign outcomes and Smart Connect adoption

Regularly assess what’s landing, what’s not, and why

Use insights to improve formats, channels and storytelling

Provide quarterly regional insights back to the global team

Act as the bridge across Functions and Product/Sector teams

Ensure messages are sequenced, consistent and relevant for NORAM audiences

Avoid duplication and reduce communication noise across the region

Support regional response and communication for incidents, service disruptions or sensitive topics

Ensure clarity, speed and accuracy in messages to leaders and frontline teams

Qualification

Internal communicationsStrategic corporate communicationsExecutive-level communicationsContent productionCommunication mediumsData analyticsBachelor’s degreeMaster’s degreeProfessional certificationsOutgoing personalityResourceful personality