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Accenture · 1 week ago

Group Insurance Billing Analyst

San Antonio, 10931 Laureate Drive, OPS

Full-time

Hybrid

Entry, Mid Level

$21.39/hr - $39.71/hr

2+ years exp

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. They are seeking a Group Insurance Billing Analyst to support Receivable and Suspense Management, resolve billing-related customer issues, and manage multiple priorities while working under tight time constraints.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Support Receivable and Suspense Management over an assigned book of business consisting of mid-level or complex customers

Responsible to code regular entries for distribution to accounts, audits disbursements, vouchers, debit and credit memos, etc

Accountable for the resolution of Billing Related Customer issues through coordinated efforts with internal and external stakeholders

Support special internal functional projects and ad hoc requests

Able to work cohesively with Subject Matter Experts to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues problems

Able to escalate, communicate risks issues to supervisor and help with the resolution

Performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention

Able to understand root causes for customer dissatisfaction and recommend new tools and or articulating how existing tools can improve overall customer satisfaction

Expected to adhere to client Service Level Agreements and department s product s key performance requirements and any reporting

Basic understanding of how New Business, Enrollment and Eligibility impacts the billing function

Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills