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American Express · 1 month ago

Senior Associate-Digital Product Management

Phoenix, Arizona, United States

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $150K/yr

2+ years exp

American Express is a well-established company known for its innovative service brands. The Senior Associate in Digital Product Management will be responsible for collaborating with stakeholders to define product vision and roadmap, translating those into product requirements, and ensuring the successful delivery of product features while maintaining communication across teams.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Work with customers, key stakeholders, and partners to define product vision and roadmap

Understand and apply new trends and competitive best practices into product roadmap and requirements

Support development of appropriate tracking and reporting to determine product performance

Work closely with the design and technology teams to develop, test and deliver defined capabilities

Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

Facilitate resolution of risks, issues and changes related to the product development lifecycle

Document process flow in support of Project Governance Policy

Identify Risk and Controls Self-Assessment (RCSA) process documentation modifications for ongoing maintenance to RCSA materials

Support project management for Product Issues with long term controls required – includes Product owned Issues and/or provide direct support to American Express Technology owned Issues specific to collaboration across business community

Maintain Value Co Creation (VCC) artifacts for Enterprise initiative work specific to Project Orbit

Build, update, and improve policies and procedures of the Merchant Payments application. Craft and maintain a product backlog and ensure user stories are aligned to underlying outcomes

Develop the business case for new features. Research regulatory development and provide preliminary input on analysis of potential implications to existing products. Prepare the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies

Act as a point of contact for internal inquiries. Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies

Identify technical gaps and collaborate with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes

Facilitate the reports and presentations for product governance meetings and Senior leadership meetings

Maintain open communication channels with ACD Leadership, stakeholders, business partners, and technology partners

Support governance processes for Acquirer Capability Delivery

Become a subject matter expert of the product(s) in scope

Qualification

Agile practicesProduct developmentUser story writingMerchant transaction processingProject managementCuriosityProcess standardizationCommunicationProblem solvingTeam collaboration

Required

Knowledge and experience of Agile and Product development practices and processes is preferred, including the ability to write compelling user stories and lead certain Agile ceremonies

2+ years' experience working with a scrum team

Knowledge of merchant transaction processing capabilities a plus

Strong communicator with a demonstrated ability to connect at all levels, who can also lead and influence business and technology partners effectively, are desired

Ability to drive project deliverables to achieve business results

Demonstrated ability to work autonomously and in a team environment

Curious and strives to know how things work and ability to use that knowledge to find enhancement opportunities

Ability to solve problems in a structured manner

Recognize issues quickly and determine how to go about getting resolution

Ability to drive standardization in processes

Ability to manage Business and end user expectations in a challenging and ever-changing environment

Degree in any of the relevant fields or relevant work experience