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American Society of Clinical Oncology (ASCO) · 1 day ago

Member Engagement Specialist

Alexandria, VA

Full-time

Hybrid

Mid Level

4+ years exp

The American Society of Clinical Oncology (ASCO) is a leading medical society dedicated to conquering cancer through research and education. They are seeking a Member Engagement Specialist to manage member engagement programs, develop online community strategies, and ensure a high-quality member experience.

Health CareNon ProfitOncology

Culture & Values

Responsibilities

Manage member engagement programs that build member loyalty and promote member growth and retention

Develop and implement an online community management strategic plan for the professional online networking community for members and non-members

Manage the daily operations of ASCO’s online community platform, and assist in the creation of relevant, engaging, and valued communities, develop and circulate best practices for staff liaisons and Community Champions to increase community engagement

Serve as the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs)

Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement

Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience

Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society

Monitor and track first and second year retention and engagement indicators of new members to validate effectiveness of the onboarding process

Administer Fellow of ASCO (FASCO) member recognition program. Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric

Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members

Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits

Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support

Other duties as assigned

Qualification

Community managementMember engagementData analyticsMicrosoft Dynamics 365Higher LogicProject managementAnalytical skillsCommunicationTime managementOrganizational skillsRelationship building