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American Express · 1 month ago

Vice President, U.S. Consumer Services Compliance

New York, New York, United States

Full-time

Hybrid

Senior Level

$177K/yr - $282K/yr

American Express is a company with a long history of innovation and a commitment to its customers. They are seeking a Vice President to lead the Global Compliance & Ethics organization, overseeing a comprehensive regulatory compliance program for the US Consumer business unit and managing a team of compliance professionals.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Manage a team of approximately 15 Compliance professionals in the second line of defense to execute all aspects of the Compliance program, including policies, risk assessment, monitoring, issue management, and oversight of Compliance monitoring and testing

Ensure Compliance officer standards across team in the overall engagement model with the business are met in accordance with the enterprise Compliance Risk Management Policy

Represent Compliance as a member of the relevant business unit leadership teams and planning exercises, as well as appropriate project and control teams, as required

Actively participate in U.S. Consumer Services committees and governance forums and act as delegate in broader meetings for the Senior Vice President of U.S. Consumer Compliance as needed

Provide advice and effective challenge to the first line of defense controls and control design through activities including issue management, monitoring, new product approval and Risk and Control Self-Assessment

Provide independent oversight and effective challenge on the development and execution of first line of defense plans in response to new regulations

Engage effectively across the entire second line of defense including peer organizations of Legal Entity or Country Compliance Officers, Subject Matter Regulatory Experts (such as Fair Lending, UDAAP, Privacy and Financial Crimes), and Compliance Program Teams (such as Compliance Risk Assessment and Independent Compliance Testing)

Execute the Compliance Risk Assessment, providing an independent compliance evaluation of inherent risk, control effectiveness and residual risk ratings

Provide input to the Annual Compliance Plan and monitor adherence to it throughout the year

Provide oversight of the Compliance Issue Management process and ensure appropriate decisioning of Compliance-relevant issues, timely closure of gaps and customer remediation where required

Ensure appropriate consumer business-specific compliance policies, procedures, training, and communications programs are in place, and in alignment with Company-wide policies and programs and appropriate for the business activities and inherent compliance risks

Support regulatory examinations, internal audit reviews, Compliance monitoring and testing, and related efforts

Develop and retain talent to maintain a strong team and motivate colleagues to achieve career goals, as well as to promote collaboration and information sharing to make decisions more effectively

Promote the usage of industry and internal best practices and incorporating regulatory feedback to drive continuous improvement

Provide proactive advice on emerging regulatory risks and issues

Qualification

Compliance Risk ManagementConsumer Protection RegulationsLeadership DevelopmentRisk AssessmentRelationship ManagementRegulatory ComplianceJudgmentCertifications in ComplianceVerbal CommunicationWritten CommunicationDecision MakingCollaborationAdaptability

Required

Proven understanding of the three lines of defense model and ability to operate effectively as an independent second-line function

Knowledge of and proficiency with US deposits and open-end credit laws and regulations, including assessing applicability to American Express' products & services, and specific proficiency with UDAP/UDAAP, Regulation Z, and other consumer protection regulations (i.e., Regulation E, Regulation DD, and Regulation CC)

Ability to research, assess and interpret consumer business processes and determine the regulatory impact to business initiatives and influence

Balanced, effective and inspiring leadership, focused on building, developing, and motivating a diverse and capable team

Strong relationship management and collaboration capabilities across the enterprise at all levels

Exceptional thought leadership skills with the ability to raise credible challenge and innovate

Ability to balance & prioritize effectively and manage deliverables in a deadline-driven environment

Outstanding judgment and flexibility, identifying and reacting to critical issues in a timely manner

Excellent verbal and written communication skills, including presentation and storytelling abilities to Senior Leaders across the enterprise

Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to change

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Preferred

Experience in Risk or Compliance (second line of defense) supporting consumer related business units within Financial Services or other like global businesses in scope and complexity preferred; Audit, legal experience, or equivalent work experience considered

Certifications in compliance (e.g., CRMC) desirable