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GILLMAN HOME CENTER · 5 days ago

Retail Customer Service Associate

Oxford, OH

Full-time

Onsite

Entry Level

2+ years exp

Gillman Home Center is focused on providing exceptional customer service, and they are seeking a Retail Customer Service Associate. The role involves assisting customers, maintaining inventory, and ensuring a safe and organized store environment.

Building Materials

Responsibilities

Provide excellent service to customers

Treat all team members, vendors, and customers with courtesy and respect

Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate

Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc

Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc

Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions

Responsible for making sure all products in the department are stocked properly

Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork

Complete cycle counts as required

Update prices as assigned

Opening and closing store as assigned

Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal

Always continue to make customers a priority while working your department

Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management

Help out in other departments as necessary

Follow all company policies and procedures

Other duties as assigned