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Orange Business · 1 week ago

Senior ServiceNow Business Analyst

Cairo, IN

Contract

Hybrid

Senior Level, Lead/Staff

10+ years exp

Orange Business is a network and digital integrator that provides global solutions for its customers. The Senior ServiceNow Business Analyst will act as the interface between business and development teams, transforming business needs into functional expressions and ensuring successful project delivery in an Agile environment.

Information Technology & Services

Work & Life Balance

H1B Sponsor Likely

Responsibilities

Transforming business needs into functional / IT expressions

Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives

Working with business teams to define the following:

KPIs definitions

SLA calculations

Acceptance testing

Defining the interface contract with other back-office definition

Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners

Release deployment support as well as supporting the users during the early support life-cycle phase

Fully understand the ServiceNow ecosystem

Learning service now technology as needed

Build complex solutions using service now

Qualification

ServiceNow Platform ExpertiseRequirements GatheringAgile MethodologiesStakeholder ManagementChange ManagementData ModelingFluency in EnglishFluency in FrenchCommunication

Required

10+ years of Business Analysis Skills

Requirements Gathering & Documentation

Skilled at conducting stakeholder interviews, workshops, and use case analysis

Proficiency in writing Business Requirement Documents (BRDs), Functional Specifications (FSDs), and User Stories with acceptance criteria

Experience using Agile or Waterfall delivery frameworks

Process Design & Re-engineering

Ability to assess current business processes and identify opportunities for automation and improvement

Creation of process flow diagrams, RACI charts, and service maps

Stakeholder Management

Excellent communication with technical teams, business owners, and executive stakeholders

Skilled at translating technical jargon into business-friendly language

Change & Release Management

Understanding of how to manage change requests, backlog grooming, UAT, and go-live support

Coordination with developers, testers, and project managers

ServiceNow Platform Expertise

Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, CMDB, Discovery, and Asset Management

Familiarity with Service Catalog, Workflow, Flow Designer, UI Policies, and Business Rules

Understanding of integration methods (REST/SOAP APIs, MID Server, etc.)

Experience with ServiceNow reporting, Performance Analytics, and dashboards

Configuration & Customization Knowledge

Ability to translate requirements into ServiceNow configurations (without always relying on developers)

Understanding of scripted solutions (e.g., client/server scripts, UI actions) and low-code development tools

Data & Process Knowledge

Strong grasp of ITIL/ITSM processes — especially Incident, Problem, Change, Request, and CMDB

Experience with data modeling, process mapping, and workflow optimization

Understanding of governance and compliance within ServiceNow implementations

Fluency (C1/C2) of both English & French

Benefits

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.

Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development: training programs and upskilling/re-skilling opportunities.

Career Growth: Internal growth and mobility opportunities within Orange.

Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Reward Programs: Employee Referral Program, Change Maker Awards.

Company

Orange Business

Glassdoor4.0

At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity.

Founded in 2006

Paris, FR

10001+ employees

http://www.orange-business.com

H1B Sponsorship

Orange Business has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (1)

2021 (5)

2020 (8)