Industrial Plating Company, Inc. · 6 days ago
Customer Service and Office Coordinator
Chattanooga, TN
Full-time
Onsite
Mid Level
3+ years expIndustrial Plating Company, Inc. is a well-established company known for its innovation in surface finishing and industrial coatings. They are seeking a Customer Service and Office Coordinator to manage customer service functions, streamline operations, and support administrative tasks. The ideal candidate will be proactive, detail-oriented, and eager to contribute to the company's growth.
ComputerInternetSoftware
No H1B
Hiring Manager
Matt Lunn
Responsibilities
Manage all customer service functions including order documentation, sales and work order entry, shipment processing, freight coordination, and invoicing
Prepare and distribute daily, weekly, and monthly reports on order status, backlog, outside services, and invoicing performance to support proactive decision-making
Handle purchasing of outside services, shop inventory, and supplies. Maintain a reliable safety stock system for critical items and perform monthly cycle counts with reconciliations
Identify inefficiencies or bottlenecks in administrative workflows and implement practical, scalable improvements to streamline operations
Maintain OSHA documentation and reporting, manage MSDS records, and handle new hire paperwork, employee benefits administration, and other HR-related duties
Perform credit checks, manage vendor relationships, and ensure alignment with company credit policies and customer-first standards
Provide administrative support including answering phones, managing correspondence, filing, and assisting leadership with special projects as needed
Qualification
Required
3–5 years of experience in a self-managed office, customer service, or operations coordination role
Strong computer skills, including Microsoft Office Suite
Excellent communication and problem-solving skills
Legally authorized to work in the U.S. without company sponsorship
Preferred
Bachelor's degree preferred (or equivalent experience in manufacturing, business, or operations)
Experience with JobBOSS/E2 or similar ERP software a plus
Benefits
Competitive compensation and benefits
Opportunities for professional development
Company
Industrial Plating Company, Inc.
Industrial Plating Company has extensive expertise in the surface finishing of a wide range of industrial parts.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase