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OPENLANE · 1 day ago

Regional Operations Manager - Austin / San Antonio, TX (In Field/Remote)

United States

Full-time

Remote

Mid Level

3+ years exp

OPENLANE is a technology and data company focused on creating an advanced digital marketplace for used vehicles. They are seeking a Regional Operations Manager to oversee inspection processes, manage teams, and drive regional success through data-driven decision-making.

AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale

Responsibilities

Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team

Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets

Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region

Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling

Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized

Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region

Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities

Ensure that contractors meet customer requirements and operational standards

Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc

Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance

Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors

Function as a reserve inspector for new markets and to address inspection capacity gaps within the region

Utilize various communication tools within the OPENLANE organization

Perform other duties as assigned by the manager

Qualification

Operations managementData analysisTeam managementAutomotive mechanical experienceCommunication toolsContinuous improvement mindsetCollaborationActive listening