NJM Insurance Group · 1 day ago
Customer Service Professional (Licensed Account Representative)
Parsippany-Troy Hills, NJ
Full-time
Hybrid
Entry, Mid Level
$51K/yr - $51K/yr
2+ years expNJM Insurance Group is a recognized leader in providing exceptional customer service in the insurance sector. They are seeking friendly customer service professionals to become Licensed Account Representatives, responsible for assisting policyholders with new policies, transactions, and inquiries related to personal lines insurance.
InsuranceManufacturingTransportation
Responsibilities
Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
Demonstrate effective time management to achieve performance goals/targets
Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Qualification
Required
Excellent verbal and written communication skills
Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
Accurate keyboarding skills
Superior listening skills
Strong multi-tasking ability
Prior customer service or contact center experience
Quiet, distraction-free work area at home
High School Diploma or GED is required
Customer service: 2 years (Required)
Ability to Commute: Parsippany-Troy Hills, NJ 07054 (Required)
Preferred
An associate's or bachelor's degree is desired
Bilingual skills are valued, but not required
Personal Lines Authority License is a plus
Benefits
Medical Insurance (Blue Cross Blue Shield)
Dental Insurance (Delta Dental)
Vision (Delta Vision/ VSP)
Flexible Spending Account
Discounts on NJM auto insurance
Tuition reimbursement
Life insurance
Plus, additional company discounts for items like travel, service, car rental and more!
401(k)
401(k) matching
Flexible schedule
Paid time off
Referral program
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2025-08-21
Company data provided by crunchbase