ArcBest · 1 day ago
Student Worker, Customer Service
Fort Smith, AR
Full-time
Onsite
New Grad
0+ years expArcBest is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. The Student Worker, Customer Service manages a variety of shipments and addresses customer concerns, requiring superior customer service skills and effective communication to resolve urgent transportation-related scenarios.
AutomotiveInformation TechnologyRailroadSoftwareTransportation
Responsibilities
Other duties and projects, as assigned
Identify customer requirements to generate quotes tailored to their shipping needs
Provide accurate information regarding multiple services and solutions offered by ArcBest
Schedule pickup requests and submit rate corrections
Handle a large volume of interactions through multiple channels including phone, email, and chat
Provide tracking updates and communicate delivery modifications
Maintain effective lines of communication with internal and external customers
Create bills of lading (BOL's) and provide shipment-specific documentation
Use multiple systems and programs in support of customer needs and expectations
Qualification
Required
Currently pursuing high school diploma as a Junior or Senior with a minimum GPA of 2.5
Must be at least 16 years of age
Proficient understanding of PC and mainframe computer applications, including Microsoft Office programs, required
Superior customer service skills
Ability to handle a large volume of interactions through multiple channels including phone, email, and chat
Ability to maintain effective lines of communication with internal and external customers
Ability to manage multiple priorities
Problem-solving skills
Company
ArcBest
ArcBest solves complex logistics and transportation challenges.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2025-11-25Post Ipo Debt· $250M
2016-03-07IPO
Leadership Team
Seth Runser
President and CEO-elect
Donald Pearson
Vice President, Treasurer
Recent News
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2026-01-05
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2025-12-24
Investor's Business Daily
2025-12-17
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