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Rightworks · 1 day ago

Principal UX Designer

Nashua, NH

Full-time

Hybrid

Lead/Staff

$150K/yr - $185K/yr

10+ years exp

Rightworks offers an intelligent cloud solution for accounting firms and professionals, backed by award-winning support. They are seeking a Principal UX Designer to define the long-term UX Vision and manage key stakeholders across various teams, focusing on strategic direction and stakeholder alignment.

AccountingB2BCloud ManagementCloud SecurityFinanceInformation ServicesInformation TechnologyInternetSoftware

No H1B

U.S. Citizen Only

Responsibilities

Design Leadership & Strategic Vision

Design and champion the overarching UX strategy and portfolio-level design patterns, ensuring alignment with Rightworks’ product vision, business goals, and customer insights

Develop and maintain a long-term UX roadmap, focusing on high-level component strategies (e.g., navigation) to ensure consistency across products

Oversee the Figma Design System and Component Library harmonization, providing strategic guidance to contractors and collaborators while aligning with the Platform Team's UX Lead

Identify greater problems to solve beyond current product focus, leveraging user data, flows, and pattern-level strategies to inform opinions, ideas, and discussions

Conduct deep user research to uncover opportunities and inform strategic design decisions, moving beyond traditional usability testing to leverage real-world data

Keep a pulse on emerging trends and user behaviors to proactively identify portfolio-level improvements

Partner closely with Product Managers, Engineering, Platform teams (e.g., Nancy/Ramzi), and Leadership to set priorities, provide roadmap inputs, and align UX with broader business objectives

Represent UX in high-level company meetings, such as Monthly Product Staff Meetings and companywide All-Hands, presenting strategic insights and replacing tactical updates with visionary overviews

Facilitate cross-functional workshops to align goals, pain points, and solutions, ensuring stakeholder buy-in and cohesive outcomes

Collaborate with Product Owners on strategic initiatives while avoiding involvement in Delivery Team meetings to maintain focus on high-level contributions

Provide strategic feedback during Design Jams or CRIT sessions only when component-level changes impact broader vision

Support yearly reviews by offering strategic input on team alignment and performance, without handling day-to-day team management

Qualification

UX leadershipStrategic visionStakeholder managementSaaS developmentDesign systemsResearch skillsCommunication skillsFacilitation skills

Required

10+ Years of Experience

Bachelors required, Masters Preferred

Proven track record as a UX leader within SaaS development organizations, with a focus on strategic vision over individual contributor work

Exceptional strategic thinking and stakeholder management skills, capable of aligning UX with product, engineering, and business goals through cross-functional collaboration

Strong communication and advocacy abilities, comfortable presenting to leadership, and facilitating high-level discussions

Experience defining UX metrics and OKRs tied to business outcomes

Familiarity with design systems (e.g., Figma) and portfolio-level patterns, with the ability to oversee harmonization without tactical execution