YMCA of East Tennessee · 1 day ago
Member Services (Opening Shift)
Knoxville, TN
Full-time
Onsite
New Grad, Entry LevelYMCA of East Tennessee is dedicated to delivering excellent service to its members and guests. The Member Services position focuses on promoting memberships, addressing member needs, and maintaining a clean and organized lobby area.
Non Profit
Responsibilities
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships
Builds relationships with members; helps members connect with one another and the YMCA
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
Proficient in DAXKO operations including but not limited to; membership and program registrations
Proficient in Daxko Engage, including but not limited to; logging conversations with members each shift, utilizing and completing tasks, etc
Proficient in SmartStart scheduling
Follows all Y policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary
Other duties may be assigned
Qualification
Required
Individual must be able to perform each essential duty satisfactorily
Applicants must be age 17+
Need to have excellent interpersonal and problem solving skills
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Experience in multitasking is essential
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Ability to perform these operations using units of American money and weight measurement, volume and distance
Frequently required to talk or hear
Required to stand, walk, sit and use hands and fingers
Vision abilities required by this job include close, distance, color and peripheral vision, depth perception, and ability to adjust focus
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of members or employees of the organization
New Employee Orientation; required to start work, provided by the Y
Preferred
Additional training, licenses, and courses may be required throughout employment
Company
YMCA of East Tennessee
YMCA of East Tennessee help make your life & their community.
Founded in 1854
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.28MKey Investors
SunTrust Foundation
2019-07-09Grant· $0.28M
Leadership Team
K
Kim Ballard
Chief Operating Officer
K
Ken Teague
Chief Human Resources Officer
Recent News
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