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DCOMM · 1 day ago

Broadband Technician

Austin, TX

Full-time

Onsite

New Grad, Entry Level

DCOMM is a company that specializes in providing broadband services. The Broadband Technician role involves installing and troubleshooting internet, television, and phone services, ensuring high-quality connections while adhering to safety standards.

ConstructionCustomer ServiceTelecommunicationsWarehousing

Responsibilities

Install broadband services, including internet, television, and phone systems across single-family homes, multi-dwelling units (MDUs), and business-class environments

Perform installations of aerial and underground coax and fiber drops

Install and configure outlets for aerial and underground coax and fiber drops

Troubleshoot and resolve technical issues efficiently to ensure consistent quality of service

Install and provision customer equipment, including modems, wireless access points, routers, and set-top boxes

Conduct signal testing and diagnostics using specialized test equipment

Document work performed accurately within the workforce management platform, including equipment usage, installation details, and service outcomes

Communicate clearly and professionally with customers, explaining services and providing guidance on equipment usage and maintenance

Maintain a positive and professional demeanor in all interactions with customers, team members, and supervisors, fostering trust and reliability

Ensure company vehicles, tools, and equipment are clean, organized, and well-maintained to support operational efficiency

Adhere to all safety protocols, quality standards, and company policies, demonstrating a commitment to professionalism and accountability

Qualification

Coax installationFiber optic installationTechnical troubleshootingCustomer serviceSafety protocolsProfessional demeanorPhysical requirementsWeather adaptabilityAttention to detailAdaptabilityTime managementFlexibility

Required

Skilled in installing and connecting coax, fiber optic, and category cables

Strong customer service skills with the ability to communicate clearly and professionally in customer-facing scenarios

Ability to diagnose and resolve technical issues efficiently using test equipment and technical knowledge

Commitment to accurate documentation of work performed in the workforce management platform

Comfortable working in varied environments, including residential homes and business settings

Dedication to adhering to safety protocols and maintaining a clean and organized workspace

Ability to prioritize tasks effectively and meet scheduled timeframes with minimal supervision

Maintain a positive and professional attitude in all interactions with customers, team members, and supervisors

Ability to climb ladders, lift up to 85 lbs., bend, stoop, kneel, and crawl for extended periods

Comfortable working in various weather conditions, including extreme heat, cold, rain, and wind

Availability to work evenings, weekends, holidays, and long hours as needed to meet operational demands

Ability to climb ladders and work at heights of up to 28 feet

Ability to lift and carry up to 85 lbs

Ability to bend, stoop, kneel, crawl, and stand for extended periods

Comfortable performing repetitive motions and working with arms raised above shoulder level

Ability to operate hand and power tools safely and effectively

Ability to work in various weather conditions, including extreme heat, cold, rain, wind, and humidity

Comfortable working in confined spaces, attics, basements, and outdoor environments

Exposure to noise, dust, and other environmental elements common in construction and installation sites

Work performed in residential homes, multi-dwelling units (MDUs), and business-class environments

Frequent travel between job sites using company-provided vehicles

Ability to work independently and as part of a team in dynamic and changing environments

Ability to work extended hours, evenings, weekends, and holidays as operational needs require

Willingness to participate in on-call rotations as needed

Maintain a valid driver's license with an acceptable driving record and adhere to safe driving practices at all times

Benefits

Competitive Wages: A production-based wage structure built on an hourly rate, with incentive adjustments based on the amount and type of work completed.

Paid Training: Providing training programs at no cost to the employee, ensuring skill development and career growth.

Health Insurance: In accordance with the company benefits package.

Paid Time Off (PTO): PTO policy to support work-life balance.

Company-Provided Uniforms: Uniforms are provided by the company, ensuring a professional appearance and compliance with safety standards.

Technology: Essential technological tools, including a smartphone.