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Red Cedar Homes · 1 day ago

Warranty Manager

Charlotte, North Carolina, United States

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $95K/yr

2+ years exp

Red Cedar Homes is seeking a dedicated and professional Warranty Manager to join their team. In this role, you will be responsible for addressing post-construction customer concerns and ensuring that all warranty requests are managed efficiently and resolved to the highest standard.

Real Estate

Responsibilities

Obtain and review service requests from homeowners, scheduling appointments to assess warranty-related items

Meet with homeowners to discuss and understand their concerns regarding post-construction issues

Serve as the primary point of contact for homeowners regarding warranty issues

Provide timely and professional responses to inquiries and concerns

Coordinate with subcontractors, trades, and internal teams to schedule repair work needed to address homeowner concerns

Ensure timely and effective completion of all work

Ensure all warranty issues are addressed to the homeowner's satisfaction

Follow up on completed work, performing inspections as necessary to confirm quality and compliance with company standards

Maintain detailed records of service requests, completed work, and communication with homeowners

Provide regular updates to management and ensure all warranty requests are resolved within designated timelines

Conduct inspections to identify areas of improvement and ensure that completed repairs meet the company's standards

Provide feedback to the construction team to help prevent future warranty issues

Maintain a professional, positive, and courteous demeanor when interacting with homeowners, addressing their concerns efficiently and with empathy

Embrace changes in schedule or demand, demonstrating flexibility and a proactive approach in solving problems

Work closely with construction teams, subcontractors, and management to ensure smooth resolution of all warranty claims and enhance the overall customer experience

Qualification

Customer serviceConstruction processesProblem solvingDetail-orientedCommunicationTeam collaborationSelf-motivatedAdaptability

Required

Minimum of 2 years of experience in a customer service or similar role, preferably in the home construction industry

Detail-oriented & highly organized

Excellent communication and interpersonal skills

Self-motivated and able to adhere to a schedule

Customer Focused, composed, patient, and approachable

Problem solver

Minimum High School Diploma or equivalent required

Possess a valid Driver's License and vehicle insurance and willingness to travel locally as needed

Clean background

Knowledge of construction processes

Preferred

New construction or builder experience preferred

Benefits

100% paid Medical insurance for the employee and their children.

100% paid Dental insurance for the employee and their children.

100% paid Vision insurance for the employee and their children.

401k with matching

Company paid

120 Paid time off hours annually.

Company

Red Cedar Homes

We are a vertically integrated Real Estate company specializing in strategic residential acquisitions, land development, and the construction of single-family homes.

Founded in 2013

Charlotte, North Carolina, USA

51-200 employees