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Corovan · 1 day ago

Account Executive II

Poway, California, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Corovan is a company specializing in commercial moving and storage services, and they are seeking an Account Executive II to drive outside sales activities in the Southern California region. The role focuses on generating new customers and increasing revenue through the sale of office moving, warehousing, and logistics services.

Asset ManagementCommercialFacilities Support ServicesLogisticsWarehousing

Responsibilities

Conduct sales activities which includes cold calling to generate new business and for acquiring additional business with existing customers

Develop, conduct and coordinate sales presentations for potential new and existing customers

Prospect (including through research) and network daily to generate leads, which includes joining or developing applicable Lead Groups and other Business/Social Organizations

Make follow-up calls daily to work the sales process of converting Leads to Accounts, and Accounts to Accounts providing Opportunities, and then closing those opportunities at a rate higher than 50%, eventually developing New Clients with repetitive business

Properly complete all necessary and required Order Entry and Change Order documents for each job generated

Ensure timely submission for all Order Entry and Change Order procedures including obtaining sign-off authorization from authorized Operations personnel

Collaborate with operations or sales management for all orders over $20,000, prior to presenting the price and scope to the Client

Build and maintain successful relationships with all internal departments with active listening, positive attitude, open and honest communication, respect and appreciation

Perform headquarter calls on key accounts, and perform other client relationship improvement activities on a consistent and relevant basis

Provide regular reports as requested by management on general activity in all market areas, through the CMS and manually when necessary

Coordinate sales efforts with Sales Manager/Director, for maximum sales return

Perform Account Management services, including but not inclusive of: perform walkthroughs for survey purposes; provide a detailed scope of work for the client and for Corovan Operations; Manage and properly communicate expectations, both for and of the Client; professionally answer/address customer questions, concerns; escalate issues when necessary

Strategically partner with all internal departments to ensure customer success, which includes, but not limited to, scope of work, change orders, communications from customer, collections, billing issues and concerns

Partner with the Operations team to meet with customers to explain operations, security and processes for transportation and warehouse

Compile competitive information and formulate competitive strategies and programs designed to grow revenue

Oversee Trade Show activities, e.g., booth set up, booth assignments, organize appointment schedule, booth break down, and show follow up

Make in-person or virtual calls on key accounts, and perform other client relationship improvement activities on a consistent and relevant basis

Interact with customers in person and via telephone, fax and email to ensure complete customer satisfaction in all matters related to the operation

Become proficient on the company’s chosen Contact Management Software (CMS), and then utilize the software program daily to manage the sales process and efficiently generate new business

May be required to participate in Six Sigma projects

Promote Corovan’s Mission and Vision Statements

Continuously promote compliance with company policies and procedures

Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks

Committed to diversity, respectful workplace, developing employees and leadership. By example and actions, this position promotes fair and exemplary people practices

Qualification

Sales ExperienceCustomer Relationship ManagementIndustry ExpertiseProblem SolvingProject Management SoftwareMicrosoft ExcelMicrosoft PowerPointCommunication SkillsTeamworkBuilding Relationships

Required

Two to five (2-5) years of outside sales experience required, preferably in the commercial moving, logistics or supply chain industries, with a successful track record of achieving sales revenue, opening up new accounts, building new business relationships and accounts, and achieving target revenue growth and margins

Proficient in MS Office, including MS Excel and PowerPoint

Valid California driver's license and driving record that meets the company's insurance carrier's requirements

BUILDING RELATIONSHIPS AND PROSPECTING FOR NEW SALES—ability to analyze current businesses, find new prospects, develop relationships with prospects, identify possible needs, and build proposals that get accepted by the new businesses

PROBLEM SOLVING AND DECISION MAKING SKILLS - Organization skills, attention to details, and the ability to prioritize in a changing environment

MATHEMATICAL SKILLS - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

REASONING ABILITY - Ability to apply good business judgement to complex customer situations. Ability to deal with problems involving several concrete variables in standardized situations

CUSTOMER SERVICE – Manages difficult or emotional customer situations well; responds promptly to customer needs; solicits customer feedback to improve service; responds promptly to requests for service and assistance; meets commitments

COMMUNICATION AND INTERPERSONAL SKILLS – Ability to communicate effectively to customers and coworkers. Focuses on solving conflict; listens to others and seeks to understand; keeps calm and professional; remains open to others' ideas and tries new things

TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

INDUSTRY EXPERTISE – Must be familiar with procedures in moving, including all the steps in a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers and crews. Must be familiar with the O&I (Office & Industrial) move process

CONTRACT DEVELOPMENT – Able to outline key variables in a contract and propose solutions for customers. Ability to deal with confidential and sensitive material

SYSTEM KNOWLEDGE – Strong PC skills including intermediate proficiency in project management software, Microsoft Excel; and Microsoft PowerPoint