Franklin Fitch ยท 4 days ago
Information Technology Service Delivery Manager
Howell Township, NJ
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expFranklin Fitch is seeking a Service Delivery Manager to oversee three teams and foster a positive team culture while delivering high-quality service to VIP clients. The role involves supervising Helpdesk operations and ensuring smooth transitions from projects to service operations.
Big DataProfessional NetworkingRecruitingStaffing Agency
Hiring Manager
Peter Bellerby
Responsibilities
Supervise and optimize Helpdesk teams
Act as an Escalation point for Help-desk operations
Create a positive environment within the office
Work closely with VIP clients
Ensure smooth transition from projects to service operations
Qualification
Required
5-7 years in IT Service Management
Strong evidence of leading a team of 30+ people successfully
Outstanding analytical skills, recognizing patterns to improve performance
High-level communication skills to work closely with VIP Clients
Ability to manage escalations
Experience meeting SLAs
Good at multitasking in a fast-paced environment
Preferred
Experience at an MSP
Benefits
Full Benefits
Generous compensation
Company
Franklin Fitch
Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Insider Media
2023-12-25
Company data provided by crunchbase