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BrightView Landscapes · 1 day ago

Claims Manager

Blue Bell, PA

Full-time

Hybrid

Senior Level

5+ years exp

BrightView Landscapes is a company focused on creating and maintaining best-in-class teams. The Claims Manager is a key leader in the Risk Management team, responsible for overseeing claims-related activities across Auto Liability, Workers’ Compensation, and General Liability while managing a team of claims professionals.

CommercialFacilities Support ServicesLandscaping

No H1B

Responsibilities

Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures

Oversee the end-to-end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality

Monitor and guide Third-Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost-effectiveness

Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals

Support communication and reporting with excess insurers on significant or catastrophic claims

Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity

Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use

Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes

Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies

Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders

Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments

Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost-effectiveness

Qualification

Claims managementLarge deductible programsTPA oversightWorkers' CompensationChange managementProcess improvementAnalytical capabilitiesBilingual (Spanish)Leadership skillsCommunication skills